Community Team Manager

at  Norfolk Suffolk Foundation Trust

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people’s and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require

JOB DESCRIPTION/PERSON SPECIFICATION

Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.

ARE YOU PASSIONATE ABOUT MAKING A DIFFERENCE IN THE LIVES OF OLDER ADULTS? DO YOU HAVE THE LEADERSHIP SKILLS TO MANAGE A DYNAMIC TEAM IN A CLINICAL SETTING? IF SO, WE HAVE AN EXCITING FIXED TERM OR SECONDMENT OPPORTUNITY FOR YOU!

We are seeking a dedicated Community Team Manager (CTM) to join our Intensive Older Persons Service (IOPS) on a 6-month secondment. In this role, you will be responsible for the operational management and clinical/managerial supervision of our professional staff, ensuring the delivery of high-quality, safe, and responsive services to our service users, their families, and carers.

QUALIFICATIONS AND EXPERIENCE:

• Suitably qualified/registered Nurse, Social Worker, or Occupational Therapist.
• Demonstrated knowledge of mental health through substantial clinical and leadership experience, particularly within multi-disciplinary teams.
• Proven experience in leading service development and assessing risk.
• Excellent communication, analytical, and decision-making skills.

APPLICANT REQUIREMENTS

You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service

MAIN DUTIES OF THE JOB

• Operational Management: Oversee the day-to-day operations of the IOPS team, ensuring effective and efficient use of resources to meet the needs of service users and carers.
• Clinical/Managerial Supervision: Provide supervision to professional staff in line with trust values, ensuring compliance with Statutory and Regulatory requirements and Trust Policies.
• Quality Assurance: Ensure a high standard of care is maintained by adhering to standard operating procedures, protocols, and pathways.
• Resource Allocation: Allocate work within the team to optimize resource utilization and service delivery.
• Performance Monitoring: Monitor the team’s performance and contribution to the Trust’s overall objectives.
• Professional Governance: Provide strong leadership and governance within your area of responsibility, fostering a culture of continuous improvement.

MANAGEMENT RESPONSIBILITIES:

• Operational Management: Oversee a range of aspects of service delivery within the team, ensuring compliance with statutory and regulatory requirements and Trust policies.
• Line Management: Manage identified staff within the team, including continuing professional development (CPD), performance management, staff appraisals, and HR issues.
• Recruitment and Retention: Proactively recruit new staff and maintain delegated staff wellbeing and retention.
• Budget Management: Effectively manage the delegated aspects of the team budget.
• Pathway Development: Lead the development of effective mental health care pathways within the team.
• Service Evaluation: Lead and support service evaluation and audit systems.
• Policy Development: Review and develop service-wide policies and protocols.
• Partnerships: Support the establishment of partnerships and networks with key stakeholders.
• Deputy Responsibilities: Deputise for the Service Manager as required.

CLINICAL RESPONSIBILITIES:

• Accountability: Be accountable for your own professional actions.
• Workload Management: Effectively plan and organize your daily workload.
• Flexibility: Work flexibly and manage your working time according to service demands.
• Autonomous Practice: Make clinical judgments and identify alternative courses of action.
• Quality Care: Manage and provide a high quality of care.
• Professional Relationships: Maintain respectful, effective professional interpersonal relationships with others.
• Training: Attend all mandatory training required by the Trust and undertake further training as necessary.
• Therapeutic Relationships: Initiate, create, and maintain therapeutic relationships with patients and carers, ensuring that practice is patient-centred.
• Patient Involvement: Promote the involvement of patients and carers in the development of the care pathway.