Complaint Handling Specialist South

at  Signify

Pila, Poland
Category
Supply Chain Management
Posted Date
06/05/2024
Job Id
350358
We’re looking for a Complaint Handling Specialist to join our Supply Chain Team. Working for Signify means being creative and adaptive. Our culture of continuous learning and commitment to diversity and inclusion creates an environment that allows you to build your skills and career. Together, we’re transforming our industry. As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things, we’re breaking new grounds in data analytics, AI, and smart homes, offices, cities and more! Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025. We’re on the lookout for forward-thinking innovators with a passion for sustainability. If you match this description, get in touch! What you’ll do OPERATIONAL Responsible to receive and investigate logistical complaints received from markets. For full scope: DC + Factories (DD) shipments to customers. Logistical complaints can refer to warehouse and transport processes. Responsible for accepting or rejecting the complaint Responsible for allocating the correct root cause bucket to the logistical complaint. Responsible for logistical complaint reporting and input towards Logistics Account Manager/DC Management/Carrier management. Responsible for allocating the correct owner / action holder for the complaint Responsible for timely complaint resolution and closure of the complaint Participant in the complaint meeting(s). Responsible for analyzing complaints results and identifying continuous improvement opportunities of warehouse and transport processes to reduce logistical complaints FINANCIAL Responsible to evaluate the complaints by the valid financial rules/directives CUSTOMER Ensure close cooperation and communication with the internal customer, being the market organization. PEOPLE Being an active and motivated member of the ‘Delivery performance team’. Your qualifications Strong customer focus, high levels of customer service. Knowledge and experience on complaint handling. experience in complaint handling is preferred Analytical skills Problem solving skills, get energy from dealing with problems and solving them. Pro-active attitude towards warehouses, carriers and markets to solve issues fast - take ownership. experience in logistics environment is preferred. Excellent coordination skills in logistics environment, knowing and understanding logistics processes. Speed and execution focused. Lean and transformation on Foundation level, Advanced level is preferred Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don’t fit all the criteria but believe this role is for you, we would very much like to hear from you. What you’ll get in return… We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences. See #SignifyLife through the eyes of our employees

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