At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is hiring a Complaint Response Review Specialist for our mortgage and consumer servicing business line. Primarily the day to day will be in quality assurance reviewing verbal and written complaint responses to help ensure accuracy and communicate any gaps. We are ideally seeking an individual with case management/complaints experience who can self-manage deadlines and is adaptable to change. This individual will need to have strong written communication and attention to detail reviewing responses in the complaint system of record to help ensure there are no regulatory concerns. Acts as the primary compliance consultant/resource for assigned location, business units, or products with respect to questions, consulting, and training. Analyzes new and pending laws and regulations which directly affect company practices and works with affected areas to ensure appropriate compliance. May be involved in a variety of compliance projects and initiatives regarding information disclosure, legal proceedings, etc. Performs periodic reviews to assess level of regulatory compliance.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically one to two years of related experience, preferably in regulatory compliance activitie

Preferred Skills/Experience

• Basic knowledge of government and regulatory laws and regulations
• Basic knowledge of U.S. Bancorp operations, policies and procedures
• Effective verbal and written communication skills
• Ability to research and manage multiple projects and deadlines simultaneousl

THE ROLE OFFERS A HYBRID/FLEXIBLE SCHEDULE, WHICH MEANS THERE’S AN IN-OFFICE EXPECTATION OF 3 OR MORE DAYS PER WEEK AND THE FLEXIBILITY TO WORK OUTSIDE THE OFFICE LOCATION FOR THE OTHER DAYS AT ONE OF THE FOLLOWING LOCATIONS:

• Owensboro, KY
• Saint Paul, MN
• Fargo, ND

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Typically one to two years of related experience, preferably in regulatory compliance activities

Preferred Skills/Experience

• Basic knowledge of government and regulatory laws and regulations
• Basic knowledge of U.S. Bancorp operations, policies and procedures
• Effective verbal and written communication skills
• Ability to research and manage multiple projects and deadlines simultaneously

USBOps

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la