Complaints Admin Assistant

at  NHS Lincolnshire Integrated Care Board

Working as part of the Complaints Team, prioritising and meeting the demands and needs of the service and supporting the wider team, with the focus on responsibility of the administration and filing systems within the team.
To provide administration support to the Complaints Manager and wider team.
To update and maintain the team’s filing systems, both manual and electronic
To be aware and work within the confines of confidentiality at all times.
NHS Lincolnshire Integrated Care Board (ICB) is a strategic component of the Integrated Care System (ICS) across Lincolnshire delivering the commitments set out in the NHS Long Term Plan.
As a strategic commissioner we are responsible for meeting the needs of our population through commissioning high quality services. We seek to improve patient experience and are committed at looking at innovative ways we can improve care and offer more choice. Patients are at the heart of everything we do and it’s important that they are involved not just in decisions about their individual care, but also in the decisions that shape the health services delivered locally.
In conjunction, with patient experience and the growing demands of our population; we are facing increasing financial challenge. We are required to reduce expenditure to sustainable levels (in alignment to the ICS 5-year strategic plan) which broadly fall into three types of schemes: system wide transformation, system wide efficiency, ICB only efficiency.

The ICB will promote good governance and proper stewardship of public resources in pursuance of its goals and in meeting its statutory duties. Good corporate governance arrangements are critical to achieving the ICB’s objectives and financial sustainability.

• To provide administration support to the Complaints Manager and wider team. To prepare and maintain complaints files, to include accurately recording information on the complaints database.

To update and maintain the team’s filing systems, both manual and electronic. To be aware and work within the confines of confidentiality at all times.
To undertake maintenance of administrative systems such as photocopying, scanning, e-mailing, thereby ensuring the smooth and efficient processing of all routine matters to support the team.
Accurately produce, using word-processing skills, documents or reports, as required, using Microsoft Word, Excel, PowerPoint. This may often mean working under pressure to meet agreed timescales, and will include documents, that may contain sensitive and confidential patient information.
To update and maintain the team’s filing systems, both manual and electronic. To be aware and work within the confines of confidentiality at all times.
To undertake maintenance of administrative systems such as photocopying, scanning, e-mailing, thereby ensuring the smooth and efficient processing of all routine matters to support the team.
To participate in the appraisal process and to attend mandatory training and comply with the ICB’s policies and procedures.
To undertake any other duties required by the wider team and relevant to the role

• To provide administration support to the Complaints Manager and wider team. To prepare and maintain complaints files, to include accurately recording information on the complaints database