Complaints Reporting & Analysis Specialist

at  IAG New Zealand

Have meaningful impact as a Complaints Reporting & Analysis Specialist
Join the largest insurance group in Australia and New Zealand.

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

YOUR ROLE

The role of the Complaints Reporting & Analysis Specialist is to systematise and deliver regular complaints reporting and insights commentary utilising harmonised complaints data. You will work with key internal stakeholders including Analytics to deliver reporting that meets regulatory requirements, identifies customer pain points, and adheres to compliance obligations including RG271.
You’ll design and deliver reporting and insights which constructively drive ownership, accountability, discussion and focus from issue/analysis to action. You’ll continuously review and improve the reporting suite focusing on building digital dashboards using Tableau and automated reports for self-service reporting, and ensuring reports are fit-for-purpose for current and future purposes.