Complaints Technical Advisor

at  Allianz Australia

COMPLAINTS TECHNICAL ADVISOR | MELBOURNE/SYDNEY

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

• Supporting our Customer Relations objectives by supporting Team Managers, Seniors and our specialists with fair and reasonable decision making outcomes in accordance with Regulatory Guide 271, the General Insurance Code of Practice and our Allianz dispute resolution framework.
• Serving as a subject matter expert on insurance products, underwriting guidelines, and technical aspects of insurance policies.
• Providing technical guidance and support to complaint professionals, and other internal teams to ensure accurate and consistent application of technical principles.
• Analysing industry trends, regulatory changes, and emerging technologies to provide recommendations on technical strategies and best practices.
• Developing and delivering technical training programs for internal stakeholders to enhance their understanding of complex insurance concepts and technical aspects.