Complex Care Manager

at  Cera Care

Position: Complex Care Manager
Reporting to: Head of Clinical Service
Due to the expansion of our Clinical services and a new service commencing in the Norfolk area, we are looking for an experienced and dedicated Registered Nurse to mobilise this exciting project. You will be overseeing the safe discharge of patients who are medically optimised following an ABI, Spinal Cord Injury and Neurological Injury.
Our Discharge Service will ensure a smooth and safe transition into the patient’s own home and familiar settings wherein our priority will be to assist the patient to achieve their goals and be the best possible version of themselves.
To understand and assist a person with their recovery post ABI/Spinal Cord Injury, Cera proposes a discharge to assess pathway. We will assess long-term care needs where the actual level of care required can be more accurately assessed at home. The skills and expertise of a specialist wrap-around service will continue to build on the individual’s neuro rehabilitation and provide practical and emotional support for families and carers.

• Adopt a person centred approach in all that you do, continually looking to improve how we administer and deliver care in our communities.
• Manage, support and motivate the discharge team, consisting of Specialist Care Nurses, Occupational Therapist, Physiotherapist ,Psychiatrist, Speech and Language Therapist, Team of Care Workers and an Administrator/Coordinator
• Oversee the creation of individualised, person-centred support packages that work towards meeting identified outcomes with the service users, their carer’s and the purchasing authority.
• Take an active role in reviewing and amending service packages in partnership with branch staff and central teams.
• Accurate and legible records are key to help us monitor our support for our service users but also to meet our regulatory requirements. You will be regularly auditing our records and files to make sure they meet standards.
• Whilst our people and service users are our most important focus you will also be responsible for overseeing the implementation and monitoring of Cera policies and procedures as well as taking action where individuals do not adhere to these.
• Ensure compliance with statutory and Cera requirements on all reportable areas within the service provision.
• Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities so we can acquire new contracts and support packages.
• Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.