Complex Case Management - Home First HUB Administrator

at  East Lancashire Hospitals NHS Trust

To undertake a multifunctional role combining an extensive range of administration, secretarial and support duties for the Senior Managers of the Home First Team. This includes the booking of Home First discharges from within East Lancs Hospitals, which includes our peripheral sites. The postholder will provide a discrete, courteous and efficient first point of contact for all communication within the team. Prioritise and organise own workload within the Hub. Provide cover for the Transport Co-ordinator for annual leave and sickness.
Work predominantly at BGH but be flexible across all ELHT sites to meet the needs of all discharges and transfers of care for all adult patients.
The post holder will be expected to utilise several IT based systems
To have the in-depth knowledge and skills to act as first response to ward staff at all levels and other multi-disciplinary professionals ensuring there is a consistent and informed approach in relation to effective and timely discharge planning under the guidance of the Business Support Manager
To promote and maintain effective communication channels between patients, their relatives and relevant teams too successfully coordinate discharges.
Be a point of contact for all level of queries with regards to discharge and flow within remit of knowledge and role. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader.
Provide a high level of office-based inputting and progress chasing, facilitation and co-ordination to the discharge planning process for all patients.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Job description to be attached once vacancy authorised
The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with patients, relatives, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face.
Be a point of contact for all level of queries with regards to discharge and flow within remit of knowledge and role. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader

Please refer the Job description for details