Compliance Advisory Response Officer

at  First Merchants Bank

A LITTLE ABOUT US:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

AS PART OF THIS ROLE YOU WILL:

• Assist in maintaining the Compliance Program by serving as a compliance contact for Line One business units.
• Assist the Compliance Manager as needed with annual Compliance Risk Assessment.
• Assist with periodic DFI, FDIC and CFPB regulatory examinations and reviews by Internal or External Audit.
• Serve as resource for Line One consumer compliance questions related to individual subject matter expertise (Loan, Deposit, Fair Lending, Marketing, Digital, Regulatory Change, Complaints, Compliance Monitoring, etc.).
• Maintain the expected level of consumer compliance knowledge, as well as selected other laws and regulations as assigned.
• Assist with the regulatory change management process by providing input on changes in laws or regulations and consulting with Line One business units to assist them in implementing the changes.
• Assist in compliance training on-site when necessary for new rules, or correcting identified deficiencies related to individual subject matter expertise.
• Serve as consultant and compliance subject matter expert when needed for projects implementing new compliance-related procedures and software, including providing clear, written risk assessments and assisting with change management.
• Assist in the vendor management and model risk management processes for the Compliance Department and serve as a compliance subject matter expert for vendor and risk reviews as needed.
• Assist the Compliance Manager with maintaining the Company’s Compliance Program Policy.
• Work with the Chief Compliance Officer and/or the Compliance Manager as needed to prepare Compliance Committee reports.

IN ADDITION TO THE ABOVE, THE COMPLIANCE ADVISORY RESPONSE OFFICER WILL BE RESPONSIBLE FOR THE FOLLOWING:

• Daily monitoring and classification of compliance-related complaints, including escalation as necessary.
• Daily review of resolved complaints for completeness and satisfactory adherence to service level agreements.
• Investigate and respond to all complaints requiring a written response, including those received from regulatory agencies and consumer protection agencies.
• Create, distribute, and present periodic complaint reporting.
• Facilitate working group meetings to address identified issues, trends, and enhancement opportunities for the bank’s complaint management program.

IN ADDITION TO THE ABOVE, THE FAIR & RESPONSIBLE BANKING COMPLIANCE OFFICER WILL BE RESPONSIBLE FOR THE FOLLOWING:

• Perform ongoing Fair Lending analysis related to redlining, denial or fallout, steering, pricing, etc.
• Assist with annual Fair Lending Risk Assessment.
• Providing oversight and mentoring to the Compliance Analyst(s).
• Assist the Compliance Manager with ancillary reporting requests and presentations as needed.

IN ADDITION TO THE ABOVE, THE MONITORING COMPLIANCE OFFICER WILL BE RESPONSIBLE FOR THE FOLLOWING:

• Assist with the annual testing schedule determination, as well as recommending schedule changes as needed throughout the year.
• Provide oversight and training/mentoring to the Compliance Specialist(s).