Compliance Assessment Officer

at  NDIS Quality and Safeguards Commission

WHO WE ARE?

The NDIS Commission is an independent agency established to improve the quality and safety of
NDIS supports and services.
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We are working with NDIS participants, service providers, workers and the community to so
participants can access services and supports that promote choice, control and dignity.

WHAT WE DO?

The NDIS Commission is the national regulatory authority responsible for upholding the rights of
people with disability accessing the National Disability Insurance Scheme (NDIS). We make sure
the supports and services participants use to live the life they want, are safe and offered to the
highest possible quality.
The NDIS Commission regulates NDIS providers and monitors compliance with the
NDIS Code of Conduct and NDIS Practice Standards by assessing incidents that occur in the
provision of NDIS services, conducting investigations and undertaking compliance and
enforcement actions.
The NDIS Commission collaborates with state and territory governments, the National Disability
Insurance Agency and other Commonwealth regulatory bodies, such as the Australian
Competition and Consumer Commission, to share information and improve the quality and safety
of NDIS services.

THE OPPORTUNITY

The NDIS Commission’s Regulatory Operations Division is seeking highly motivated and talented
problem solvers to contribute to compliance activities that impact the regulatory actions of the
NDIS Commission. This is a unique and exciting opportunity to contribute to regulatory actions
that will ultimately have a positive impact on the lives of NDIS participants across Australia. You
will be part of a dynamic and supportive team that develops and implements cutting-edge
problem-solving methodologies to tackle complex challenges within a regulation space. Successful
candidates will join the Compliance Assessment Team within the Regulatory Operations Division.
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SKILLS, KNOWLEDGE, AND PERSONAL ATTRIBUTES

Our ideal candidate will have a positive, contemporary attitude to people with disability and have

the following capabilities:

• An understanding of contemporary regulatory practices and approaches and ability to

contribute to the preparation of regulatory policies and procedures for use by

operational staff.

• Sound knowledge and understanding of quality assurance activities in a regulatory

environment.

• Sound written communication skills including the capacity to produce quality briefs,

reports, and correspondence of a complex nature and in plain language.

• Sound oral communication skills with the ability to effectively work with a range of

internal and external stakeholders.

• The ability and confidence, to make decisions using good judgement and knowledge,

based on thorough research, innovation and evidence-based practice.

• Sound organisational skills including the capacity to manage competing demands and to

meet deadlines.

• Knowledge, or the ability to quickly attain knowledge of

o the NDIS and an understanding of the role of the NDIS Commission.
o disability services in a state or territory government context.
o the NDIS Quality and Safeguarding Framework and the NDIS Act 2013
o the issues facing people with disability in the context of their rights, health, safety
and wellbeing.

EMPLOYMENT SUITABILITY REQUIREMENTS

All NDIS Commission personnel are required to meet employment suitability requirements prior
to, and throughout, their employment.

KEY DUTIES

The successful candidate will undertake the following key duties:
1. Prioritise and assess complex allegations of non-compliance and other information.
2. Research and analyse issues and allocate appropriate matters to a compliance or
investigations officer for their action.
3. Identify emerging trends and common issues and contribute to developing compliance
plans.
4. Provide compliance and enforcement advice to stakeholders.
5. Accurately maintain and update records in Commission databases and case management
systems.
6. Support compliance officers and investigators to conduct compliance activities and
investigations.
7. Undertake a range of general administrative duties.
8. Actively participate in an environment where learning and information sharing is
encouraged.
9. Other duties as required.
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To be considered in this role, candidates will need to:

• Be an Australian Citizen;
• Have a favourable National Police Check;
• Have or be willing to obtain and maintain a Baseline Vetting security clearance. Se