Compliance Director, Policy Training and Workflow

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

• Lead all aspects of and own the department policy and training change process:
• Build, write and edit policy and training content for dealer policies, procedures, training, guides, forms or other reference materials for staff and advisors.
• Liaise with subject matter authorities, leaders and senior management in the department and the business to ensure the accuracy of content and compliance with securities laws and regulatory requirements.
• Be a key support and partner for workflow technology and processes to keep delivery models updated to improve delivery and productivity.
• Obtain and document all required approvals and processes.
• Build content for the Compliance newsletter to communicate key policy changes to advisors and staff.
• Provide support and subject matter expertise on policy-related queries forwarded by other teams within the department and business unit.
• Lead and support the compliance framework to optimally deliver:
• Efficient and timely development and maintenance of procedures and processes.
• Effective implementation through partner engagement with advisory services, operations, technology, business management and third-party vendors and partners.
• Timely reporting, resolution and advancement of significant issues and risks.
• Provide program compliance subject matter expertise on pivotal initiatives and projects, including new program offerings, to ensure they adequately encompass compliance elements.
• Act as representative of Compliance program on central initiatives and projects.
• Partner effectively with strategic, business, and operations partners.
• Lead technology workflow enhancement projects to improvement department productivity, efficiency, and effectiveness.
• Administer and support the adoption of compliance electronic infrastructure, including Databases, Information Mapping, Archer, SharePoint, and other electronic workflow.
• Undertake data collection, analysis and preparation of reports required for senior management, regulators, and other interested parties as required.
• Build and maintain strong collaborative relationships with Advisory Services management and departments and other Canadian Division business units.
• Ensure that vital and appropriate information is communicated to compliance department management and partners in a clear and timely manner.
• Participate in industry forums, to understand new policy and regulatory issues facing the compliance program.
• Research, develop, coordinate, implement and lead special projects that are assigned by the reporting manager.
• What motivates you?
• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.