Compliance Engagement Manager

at  Cisco Systems

WHO YOU’LL WORK WITH

As the Compliance Engagement Manager, you will be a meaningful member of the Cisco CX organization. You will work with our customers, partners, and internal stakeholders to directly impact Cisco’s top line growth, and operations bottom line. The Cisco CX organization is a team of customer-focused experts with high-performance standards in a warm and congenial environment commited to your growth.

REQUIREMENTS

• BA/BS degree or equivalent required
• Demonstrated 8+ years of experience or background in consulting, technology, Software and/ or Services
• Demonstrated 8+ years of hands-on experience in software license compliance, customer and/ or partner audits.

PREFERRED REQUIREMENTS

• Master’s degree, CFE or other professional certification will be a plus but is not a must.
• ISO and industry-recognized tool certification(s).
• Proficiency in IT asset management (ITAM) system and collector technology

Cisco is seeking an experienced Compliance Engagement Manager to execute Cisco Software and Services Compliance engagements and audits with partners and customers.

• Understand in-depth the Cisco Software and Services Compliance strategy and the business landscape in which Compliance exists
• Collaborate with multiple cross functional Cisco teams including Sales, Legal, Finance, Customer Experience, and Customer Experience Product Management to execute engagements and audits that help customers better manage software assets, and partners better deliver Cisco Services
• Drive customer engagement excellence by focusing on the governance process and bringing value to customers, partners and Cisco.
• Assess the partner or customers’ Cisco footprint to understand current implementation and usage. Map and negotiate remediation strategies and recommend solutions to drive services and software subscription.
• Deliver CX Compliance trainings for Cisco internal and external audience; maintain compliance collateral.
• Provide input into the compliance program design and processes to ensure ongoing effectiveness and impact.
• Regularly communicate program status updates to stakeholder

Cisco is seeking an experienced Compliance Engagement Manager to execute Cisco Software and Services Compliance engagements and audits with partners and customers.

• Understand in-depth the Cisco Software and Services Compliance strategy and the business landscape in which Compliance exists
• Collaborate with multiple cross functional Cisco teams including Sales, Legal, Finance, Customer Experience, and Customer Experience Product Management to execute engagements and audits that help customers better manage software assets, and partners better deliver Cisco Services
• Drive customer engagement excellence by focusing on the governance process and bringing value to customers, partners and Cisco.
• Assess the partner or customers’ Cisco footprint to understand current implementation and usage. Map and negotiate remediation strategies and recommend solutions to drive services and software subscription.
• Deliver CX Compliance trainings for Cisco internal and external audience; maintain compliance collateral.
• Provide input into the compliance program design and processes to ensure ongoing effectiveness and impact.
• Regularly communicate program status updates to stakeholders