Compliance Officer - Collections Recovery & Mortgage Default Management

at  TD Bank

DEPARTMENT OVERVIEW:

Seeking a highly motivated, detail-oriented Compliance Officer to join our dynamic team. This colleague will play a crucial role in ensuring the Bank’s adherence to regulatory requirements, policies and procedures by collaborating with various departments and stakeholders to identify and mitigate potential compliance risks.
Key responsibilities include staying up to date with regulatory changes, having the ability to evaluate and interpret those changes and working with the line of business to implement best practices. This role may also perform compliance risk assessments as well as participate in regulatory exams. In depth knowledge of consumer regulations would be helpful in this role (Reg X and Z as well as SCRA, FDCPA and FCRA).
The above details are specific to the role which is outlined in the general description below.

JOB DESCRIPTION:

The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank’s risk philosophy and strategic direction.

EDUCATION & EXPERIENCE:

• Undergraduate degree preferred or equivalent work experience
• 7+ years relevant experience
• Subject matter expert with consumer regulations (Reg X and Z as well as SCRA, FDCPA and FCRA) preferred
• Relevant professional designations and/or certifications as required
• Advanced knowledge of a variety of products and services, systems, and compliance advisory standards, procedures, laws, rules and regulations
• Knowledge of risk management environment, standards and regulations
• Knowledge of current and emerging trends
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to contribute to strategic direction of the Compliance advisory function and provide advice to senior leadership
• Skill in mentoring and coaching
• Skill in using advanced analytical software tools, data analysis methods and specialized reporting techniques
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships across teams and functions
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion

CUSTOMER ACCOUNTABILITIES:

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes
• Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
• Contributes to the development and implementation of Compliance programs
• Guides partner through the development, implementation, oversight and management of effective Compliance Programs
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
• Represents Compliance on internal or external committees relating to designated business activities as required
• Delivers relevant subject matter expertise and Compliance advice to business management
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

SHAREHOLDER ACCOUNTABILITIES:

• Actively assists in developing Compliance Team procedures
• Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD’s Enterprise Compliance Risk Assessment Framework
• Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• May provide review and content in the development of annual awareness training
• Manages the risk assessment process for assigned businesses
• Protects the interests of the organization, our customers and our communities – identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE/TEAM ACCOUNTABILITIES:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details