Compliance & Quality Manager

at  MacDonald Training Center Inc

Description:

General:

• Comply with all MTC policies and procedures including, but not limited to safety and emergency procedures, requirements of the Agency for Persons with Disabilities (APD) and other regulatory agencies.
• Maintain a thorough and current knowledge of all applicable rules and regulations governing MTC services.
• Coordinate, review, and develop/revise applicable policies and procedures to ensure compliance with funding and regulatory standards and MTC’s strategic vision.
• Adhere to MTC’s guiding principles, with a focus on People-First.
• Work flexible hours and perform additional duties as requested or required to support and promote the strategic vision of MTC.

Compliance:

• Ensure that departments adhere to the policies and regulations that MTC upholds, plan reports and discuss new rules and regulations with leadership.
• Ensure the Services Handbook is up to date.
• Develop, implement, and oversee ongoing quality assurance programs as well as service and file audits to ensure compliance and prepare for annual audits.
• Support service coordinators to maintain a current and accurate knowledge and understanding of rules and regulations for those services including training and relevant provider updates and handbook changes.
• Assist with federal, state, and local auditors in conducting audits and overseeing audit processes leading up to and during audits.
• Review results of all service audits and develop, submit, and oversee the implementation of corrective action plans.
• Research and conduct internal reviews to ensure compliance and quality.
• Work collaboratively with HR to ensure tracking of
• Ensure confidentiality and integrity of files; information is protected and team members awareness of protecting information.
• Ensure latest requirements are in Paylocity.

Safety / Risk:

• Oversee incident management (including internal event reporting, APD incident reporting, and Medication error reporting) to ensure compliance with regulations and reporting requirements. Track and trend reported incidents, events, and “near misses” to identify trends, exposure, and training needs. Conduct internal investigations as needed and develop and implement corrective action plans and training to address areas of concern.
• Maintain incident, grievance, and medication error logs to ensure they are correct and up to date in preparation for audits and throughout the year.
• Oversee the maintenance and updates of Disaster Preparedness Manual annually and as needed.
• Serve as Emergency Coordinator during times of disaster.
• Lead the Safety and Risk Management Team to address risk, safety, and accessibility concerns.
• Ensure compliance with applicable OSHA standards and OSHA reporting requirements.

Staff Development / Training:

• Research and provide information and opportunities for training to team members appropriate to satisfy annual in-service training requirements related to the implementation of individually tailored services including exploring ways to integrate person-centered planning in service delivery, integrating recipients with disabilities into their community and integrating recipients with disabilities into employment or volunteerism within an integrated environment.
• Lead Safety & Risk Management Team in developing and either coordinate or facilitate relevant monthly safety training for all team members.
• Following annual audits, develop training plans as needed / as part of corrective action plan and facilitate training to pertinent team members.
• Educate team members on how to improve compliance and ensure quality.
• Collaborate with team leaders in all service areas to coordinate or develop and facilitate ongoing training as needed to support the development of staff and promote the strategic vision of MTC.

All other duties as assigned by the Sr. Director of Human Resources.
Requirements:

Bachelor’s degree or higher in education, social services, or related field from an accredited college/university strongly preferred. Minimum 4 years documented practical experience in working with adults with disabilities, or cognitive / functional impairments required. Experience may be substituted for education on a year for year basis. Must possess and maintain current/valid Florida Driver’s License. Must comply with and pass Level II background screening (F.S. 435.04 and 409.907), drug screening, and FDOT/MVR check.

• Excellent communication and interpersonal/instructional skills and ability to provide quality customer service to all stakeholders.
• Excellent organizational and task management skills and ability to prioritize and multi-task effectively. Quick to respond.
• Knowledge and understanding of developmental disabilities, person-centered model for service delivery, personal outcomes, and ability to apply differentiated education, instruction and training to persons of varying ability levels.
• Ability to work in self-directed and teamwork environments.
• Ability to model appropriate interaction/engagement and train staff to implement programs, activities, and experiences in the same manner.
• Ability to lead a team and provide constructive feedback and clear direction to team members.
• Working knowledge of federal, state, and local rules and regulations for Adult Day Training (LDS3) services and compliance requirements for annual audits.

Training: Compliance with current training requirements set forth by the Agency for Persons with Disabilities (APD) including, but not limited to the following. Florida Administrative Code for Service Delivery, Practice, & Procedure including 65G-7 (Medication Administration) and 65G-8 (Reactive Strategies), Zero Tolerance, Direct Care Core Competencies, APD Waiver Provider Requirements, AIDS/HIV/Infection Control, First Aid, CPR, and HIPAA. Additionally, eight (8) hours of annual in-service training must be successfully completed and be related to the implementation of individually tailored services. MTC requires additional training for this position including EEOC, Affirmative Action, and Productive Workplace Training. Must also meet requirements to teach/facilitate training as requested or required

Please refer the Job description for details