Compliance Specialist, Workflow, Policy and Training

at  Manulife

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

KEY ACCOUNTABILITIES:

• Help develop and deliver policies and training to support partners with required regulatory knowledge.
• Build, write and edit policy and training content for dealer policies, procedures, training, guides, forms or other reference materials for staff and advisors.
• Liaise with subject matter authorities, leaders and senior management in the department and the business to ensure the accuracy of content and compliance with securities laws and regulatory requirements.
• Acquire and detail all required approvals and processes.
• Build strong collaborative relationships with Advisory Services management and departments and other Canadian Division business divisions.
• Participate in industry forums, to understand new policy and regulatory issues facing the compliance program.
• Ensure that vital and appropriate information is communicated to compliance department management and partners in a clear and timely manner.
• Build content for the Compliance newsletter to communicate key policy changes to advisors and staff.
• Research, develop, coordinate, implement and lead special projects that are assigned by the reporting manager.
• Be a key support and partner for workflow technology and processes to improve efficiency and productivity.
• Design, develop, and customize SharePoint solutions using strong practices and industry standards.
• Collaborate with partners to capture requirements and translate them into technical specifications.
• Implement and customize SharePoint features, web parts, and workflows to automate business processes.
• Build and maintain Power BI reports and dashboards to visualize data and provide insights to partners.
• Use Power Automate to automate workflows and integrate SharePoint with other systems and applications.
• Provide technical support and mentorship to end users and assist in training initiatives.

JOB REQUIREMENT (EXPERIENCE, KNOWLEDGE):

• Bachelor’s Degree, College Diploma, or relevant industry courses.
• Specific Industry certification is preferred, including the Canadian Securities Course and the Conduct and Practices Handbook Exam.
• Strong capability to use and implement modern technology
• 2 + years of compliance experience in the financial services industry.
• Knowledge of CIRO rules and the Securities Act, and relevant legislation and regulatory framework and requirements.
• Excellent technology skills: SharePoint, Power BI, Power Automate, Word, Excel, PowerPoint, Outlook, Adobe Acrobat

Please refer the Job description for details