Computer Logic board Repair Engineer

at  MACINFINITY PTE LTD

Main Job scoop
1.Troubleshooting mobile and laptop devices.
2. Provide solutions and fix logic board failure issue.
3.Logic board level 3 repair

• Diagnose, troubleshoot, and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed Mac.Infinity quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
• Maintain the cleanliness and professional appearance of the store