Computer Setup Technician -1877

at  KeyLogic Systems

OVERVIEW

Position: Computer Setup Technician
Location: Albuquerque, NM
Salary Range: $20.85 - 27.34 per hour
Clearance: Clearable to Q
KeyLogic is seeking a Computer Setup Technician to support a major national laboratory.
Basic Field (Win/Mac/Mob/CSU) Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems.

Responsibilities:

• Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
• Will ensure the builds Deployment process is followed for every deployment. All documentation for the build deployment is filled out appropriately.
• Will provide the supervisor &/or customer with regular communication regarding status of deployment including notification when deployments are complete.
• Will appropriately document all required information into the ticket tracking system, if necessary.
• Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
• Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
• Will meet required productivity expectations, including team-based metrics.
• Will meet all performance service level targets.

Qualifications:

• Ability to obtain & maintain a U.S. Government Security Clearance
• U.S. Citizenship
• 2 years of experience in technical field, specifically PC setup, and customer service
• Relevant Certifications may be considered in lieu of experience, up to 50%
• High school diploma or GED equivalent minimum

• Will provide prompt initial response to all assigned service requests, ensuring the standard performance requirement is met or exceeded.
• Will ensure the builds Deployment process is followed for every deployment. All documentation for the build deployment is filled out appropriately.
• Will provide the supervisor &/or customer with regular communication regarding status of deployment including notification when deployments are complete.
• Will appropriately document all required information into the ticket tracking system, if necessary.
• Will ensure that the system is appropriately secured (case is locked, system password protected, etc.).
• Will escalate the service request to the appropriate IT support for resolution if problem cannot be handled within provided time constraints.
• Will meet required productivity expectations, including team-based metrics.
• Will meet all performance service level targets