Computer Systems and Network Engineer

at  AMES Australia

• Maximum term position to 30 June 2025
• Annual salary of $78,066 + 11% super
• Based at our Blacktown site
• Providing technical support to our employees and clients
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• Employee Assistance Program (EAP)
• Annual Leave Loading of 17.5%
• Flexible Working Arrangements where it meets operational requirements

ABOUT US

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.
AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).
AMES Australia’s Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Right

ABOUT THE ROLE

As Computer Software Engineer you will be provide technical support services to AMES Australia staff and clients across multiple sites, and be responsible for the implementation of IT solutions; ensuring network functionality; testing of new hardware and software; purchasing of equipment; and for coordinating IT assets across AMES Australia sites.

TO BE CONSIDERED FOR THIS ROLE, YOU WILL BE ABLE TO DEMONSTRATE THE FOLLOWING KEY SELECTION CRITERIA:

• Microsoft Certification: MCSE, MCTS in relevant areas or equivalent experience
• Demonstrated commitment to continuous improvement, quality assurance and customer service principles is essential
• A current valid Driver Licence for NSW is required
• Demonstrated experience in providing technical support in a networked environment e.g.: Windows Desktop OS, Windows Server OS, and Microsoft Application/Products)
• Experience providing support to staff and diagnosing and resolving hardware and software problems
• Broad knowledge and experience installing and supporting the Microsoft product suite
• Extensive understanding of Network & Computer Systems structure and operation; Windows Active Directory Design, Implementation, Administration and Maintenance; Windows Workstation Setup, configuration and maintenance; Packaging Applications for Central Deployment to Workstations, and Remote Desktop Management
• Up to date with Technical Advancements in IT and Multimedia and an in depth knowledge and experience of computer hardware & peripherals
• Good troubleshooting and problem solving skills
• Excellent customer service skills, ability to deal with challenging customers and conflict situations
• Excellent communication skills
• Basic training skills & instructions material and user guide development skills
• Good time management and organizational skills
• Ability to work effectively in a team as well as operating individually
• Understanding of voice services operation in order to effectively manage the changes and moves of additional phone extensions, handsets, phone and fax lines
• Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and Mission
• Progress to an accredited qualification in Novell network administration (CNA) or equivalent experience preferred
• Appropriate training will be provided to develop the required technical skills as required
  Applications for this position will be accepted up to 5 PM on Thursday, 9 May 2025 however interviews may commence prior to the close date.