Computer Technical Support Analyst

at  Lockheed Martin Australia

ABOUT US:

Lockheed Martin is a dynamic, growing, and energetic organisation offering stimulating, challenging work at the forefront of technology. Lockheed Martin is a leader in Australia’s National Security, and our collaboration with Australian industry spans the Aeronautics, Maritime, Surveillance and Defence domains. We employ approximately 114,000 staff worldwide, and over 1200 staff in Australia across multiple locations.
You will provide first level technical and customer support to the user community across multiple Lockheed Martin Programs. You will be required to analyse technical issues and resolve or escalate in a timely manner, in accordance with agreed service level agreements. You will conduct daily monitoring and health check activities to identify and escalate system issues to avoid or reduce service degradation. You will be working in conjunction with the ICT Sustainment Lead, broader ICT and Tools team to provide ICT support on Lockheed Martin Project Systems.
This role will be based at Mawson Lakes, South Australia.

SPECIAL REQUIREMENTS:

Applicants are required to be Australian Citizens and hold a current or re-instatable Baseline with the view to obtain an NV1 Defence Security Clearance. Employment may be contingent on the satisfactory result of criminal and/or other background screens, which require the collection and transfer of personal information.

In this role, you will:

• Support the actioning of tickets on Service Desk queues ensuring completion within SLAs.
• Assist with 1st and 2nd level support for Windows and Linux virtualised desktop environments.
• Assist with 1st level support for Applications, Windows and Linux Servers, Networking, Storage, Backups, and UPS.
• Proven troubleshooting and problem resolution on physical and virtual ICT environments.
• Support daily monitoring of backup activities, daily tape changes.
• Support daily monitoring of infrastructure management tools.
• Update AV and Security definitions on air-gapped Project Networks.
• Support and conduct IT asset audits and disposals.
• Support installation and configuration of end user devices (Thin Clients, Workstations, Monitors, KVM’s).