Concierge

at  FirstService Residential

JOB OVERVIEW:

Providesexceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.Assistswith general concierge services and performs administrative clerical,Wordand Excel document work. Walks the building premises as directed for monitoring purposes.

SKILLS & QUALIFICATIONS:

• Ability to manage multiple priorities
• Demonstrates excellent customer service,communicationand time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel.
• Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skillsrequired
• Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.
• Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment.
• Ability toquickly and easily navigatethe property/buildingasrequiredto meet the jobfunctions
• Ability to lift 30 – 50lbs
• Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessary
• Handle, finger, grasp and lift objects and packages; must be able to reach with handsand arms
• The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of time
• Must have the ability to detect auditory and/or visual emergency alarms
• Occasional overtime may berequired
• Must have the ability to work extended/flexible hours, weekends, and attend Boardmeetings.

DISCLAIMER STATEMENT:

The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.

• Providesexceptional customer service.
• Meets and greets residents; checks guests and serviceproviders in/out.
• Able to understand and react to emergency response and access controlprocedures;monitorsandoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.
• Assistswith general concierge services and performsadministrative clerical,Wordand Excel document work.
• Walks the building premises as directedfor monitoring purposes
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Providesgeneral concierge services as well as administrative clerical work when needed
• Helpsmaintaina safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability tounderstand and complete all required forms
• May be assigned other duties by supervisor