Concierge - Temps partiel / Part time

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

QUALIFICATIONS ET COMPÉTENCES RECHERCHÉES

• Excellente capacité de communication en français et en anglais, à l’oral comme à l’écrit;
• Excellentes connaissances du centre-ville de Montréal ainsi que de ses principales attractions culturels et culinaires;
• Avoir une bonne résistance au stress et le gérer de manière positive et efficace;
• Être à l’aise dans un environnement à cadence rapide;
• Faire preuve d’un bon esprit d’équipe;
• Avoir l’intérêt et la capacité à fournir un service exceptionnel à nos clients internes et externes et à nos fournisseurs;
• Avoir une présentation et une élocution soignées en anglais et en français, et des habiletés interpersonnelles pour satisfaire une clientèle haut de gamme;
• Maintenir une apparence professionnelle et adopter un comportement empreint de maturité et d’intégrité en tout temps;
• Souci du détail et capacité à gérer plusieurs tâches à la fois dans un milieu dynamique;
• Être organisé, minutieux et débrouillard;
• Faire preuve de créativité et d’initiative;
• Être membre des Clefs d’Or est un atout;
• 2 à 3 ans d’expérience en tant que concierge dans le milieu hôtelier.

JOB SUMMARY

Four Seasons Hotel Montréal is looking for passionate and enthusiastic Concierges. Our concierges respond to a wide variety of requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction, while complying with all Four Seasons’ policies.

DESIRED QUALIFICATIONS AND SKILLS

• Ability to communicate fluently in English and French, both orally and in writing;
• Excellent knowledge of Downtown Montréal as well as all of it’s main cultural and culinary points of interest;
• Have a good resistance to stress and manage it positively and effectively;
• Be comfortable in a fast-paced environment;
• Demonstrate very good team spirit;
• Interest and ability to provide outstanding service to our internal, external customers and our suppliers;
• Have an excellent presentation and elocution, in French and English, and interpersonal skills to meet the expectations of a high-end clientele;
• Maintain a professional appearance and behave in a mature manner with integrity at all times;
• Attention to detail and ability to multitask in a dynamic environment;
• Be organized, meticulous and resourceful;
• Demonstrate creativity and initiative;
• Being a member of Clef d’Or is a plus;
• 2-3 years of experience of hospitality experience as Concierge;

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible;
• Resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc;
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices;
• Works harmoniously and professionally with co-workers and supervisors;
• Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current;
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests;
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests;
• Supports Operations of the Front Desk when requested (during high operational periods, or low occupancy periods), this includes but is not limited to Check in and Check out of guests.