Concierge

at  The Sutton Place Hotels

Proud to be 100% Canadian-owned, Northland Properties’ are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
The Sutton Place Hotel Toronto is seeking a highly motivated and customer-focused individual to join our team as a Part-Time Concierge/Guest Services Agent Hybrid. In this multifaceted role, you will serve as an ambassador of the hotel and the vibrant city of Toronto, ensuring an exceptional guest experience from the moment they arrive until their departure.

JOB REQUIREMENTS:

• Previous experience in Front Desk or hotel operations
• Extensive knowledge of the city
• Flexible schedule with availability to work evenings and weekends

*ABSOLUTELY NO PHONE CALLS PLEASE*

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Concierge/Front Desk;

• Extend a warm, courteous, and professional greeting to guests, establishing a welcoming atmosphere for their stay.
• Facilitate efficient check-in and check-out procedures.
• Respond promptly and knowledgeably to guest inquiries, providing information about hotel amenities, services, and local attractions.
• Collaborate effectively with other departments to fulfill guest requests, including room service, transportation, and housekeeping.
• Respond promptly and professionally to inquiries via telephone, email, and in-person interactions.
• Direct inquiries to the appropriate individuals or departments within the organization.
• Assist guests with their luggage, ensuring its safe handling
• Provide personalized and attentive service by escorting guests to their rooms offering assistance and information along the way.
• Offer guidance and recommendations on local attractions, restaurants, and entertainment options to enhance guests’ experiences.
• Maintain a professional appearance and demeanor while engaging with guests, proactively anticipating and fulfilling their needs.
• Adhere to the highest standards of care and attention to detail when handling guests’ personal belongings.
• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.