Concierge & Valet Parker

at  Marriott International Inc

Job Number 23207365
Job Category Rooms & Guest Services Operations
Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.
As the first impression of the Hotel upon arrival, position is important for our guest experience.

ABOUT VALET PARKER ROLE, BUT NOT LIMITED TO;

• Welcome and acknowledge all guests according to company standards.
• Open doors and assist guests/visitors entering and leaving property.
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Maintain security of vehicles and vehicle keys.
• Communicate parking procedures to guests/visitors.

ABOUT CONCIERGE ROLE, BUT NOT LIMITED TO;

• Respond to guest requests for special arrangements, requests or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers and following up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• Monitor club lounge for seating availability, service, safety, and well-being of guests.
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.