Conference & Banqueting Manager

at  Clarion Hotel Oslo

About Clarion Hotel: Clarion Hotel® is not just a hotel chain; it’s an immersive experience that combines Scandinavian hospitality with a touch of premium. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering on personality, passion, and we always strive for perfection. Join us in shaping the future of hospitality! Clarion Hotel® is part of Strawberry.
Clarion Hotel Oslo is located in the epicenter of Oslo and Bjørvika, with the Opera house and the Munch museum being some of its closest neighbors. The hotel opened in 2019 and with its prime location, high level of service and beautiful interior, it has made a name for itself internationally. It has been awarded Clarion Hotel Of The Year by Strawberry (2023), Best of Choice Award by Choice International (2023) and Travelers Choice Award by TripAdvisor (2024), awards we take great pride in and which gives us motivation to push boundaries for the industry in general. Do you want to be part of a team which raises the bar for hotels all over the world?
We are now looking for a Conference & Banqueting Manager (C&B Manager) to take part in our journey.
It is our express aim that Clarion Hotel Oslo shall have the most passionate employees and the strongest winning culture in the industry. We are looking for creative, talented individuals, brimming with passion - who can deliver service that is out of the ordinary.
Leading our Conference and Banquet team, the C&B Manager is a key role to our operations - following our conference guests from start to finish. The role requires collaboration with all the other departments, and is in many ways the backbone to an event driven hotel. As such, the role grants influence over strategic and operational choices for the hotel in general. The C&B Manager reports to the hotels Operations Manager and is a member of the hotel’s department manager group.

WHO WE ARE LOOKING FOR:

The candidate must be fluent in either or both a Scandinavian language and/or English.

• You live for creating memorable experiences.
• You thrive in a pulsating work environment.
• You have an ever-changing mindset and are good at problem solving.
• You like mentoring/nursing performance and helping others grow.
• You get energy from being around people.
• You enjoy working in a multicultural team.
• You are structured and good at delegating tasks and responsibilities.
• You work well under pressure and are able to deal with a big amount of information.
• You like working with deadlines.

PREFERRED PREVIOUS EXPERIENCE WITHIN AT LEAST ONE OF THE FOLLOWING FIELDS:

• Experience working with food and beverage
• Experience working with conferences, events, audio/visual or similar
• Experience with management and staff responsibilities
• Acquainted with the Norwegian law on the Responsible Service of Alcohol

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Organizing staff in the respective departments to create an unforgettable experience for the hotel’s guests.
• Striving continuously to improve profitability and to achieve the defined forecasts/goals for the departments.
• Staff responsibility for conference hosts and crew, head waiters/supervisors and banquet waiters.

THE POSITION ALSO INVOLVES THE FOLLOWING TASKS:

• To be involved in operations, and must be capable and willing to perform all duties performed by the department’s staff.
• To be responsible for the department’s performance regarding income, expenses, employee engagement and guest satisfaction.
• To perform as Duty Manager according to the local duty schedule and procedures.
• Responsibility for keeping the departments up to date and informed about the hotel’s and department’s procedures, policies and routines. Eg fire safety procedures, uniform policy and operational routines.
• Being well acquainted with the law on the Responsible Service of Alcohol and ensuring the law is obeyed at all times.
• Staff responsibility, which involves scheduling, teaching, training, employee appraisal discussions and payroll reporting.
• Recruiting within the departments,
• To order the consumables needed in order to operate the department, and maintain a good relationship with the suppliers.
• To monitor customer satisfaction on an ongoing basis. Also to act quickly as required if there is any need for it.
• To obtain correct, relevant information about events in adequate time before they take place.
• To collaborate with other departments and department managers.
• Coordinate and assist the hotels sales departments.
• To ensure that relevant prices are correct and menus are updated.
• Making sure that the hotel’s POS system is set up with the correct structure, content and prices.
• Other duties may be assigned by the Operations Manager or General Manager.