Conference & Events Manager

at  Stamford Hotels Resorts

Job No: STAM2024053524
Location: Brisbane
About the Role
We are currently seeking a talented, passionate, customer service-focused Conference & Events Manager to join our Sales & Marketing Team based in Brisbane. This role is suitable for a hands-on and vibrant Sales professional who is ready to take the next step.
Duties and Responsibilities
Join our leadership team and help relaunch the iconic Stamford Plaza Brisbane.
Manage Conference & Events activity and service levels within the team to ensure the successful coordination of events including but not limited to the administration of enquiries, proposals, and contracts as well as record keeping, invoicing, payments, and reporting.
Coordinate vendors, exhibitors, stakeholders and other departments during event planning and delivery.
Lead upselling across the Conference & Events team to maximise revenue streams for the hotel.
Drive the Team to achieve sales targets set in conjunction with the annual budget, by converting enquiries into bookings and managing costs.
Produce weekly forecasts for Conference & Events departments and provide regular reports on revenues against budgets.
Conduct weekly banquet meetings with the Operations team to ensure the smooth operation of all upcoming events.
Ensure that all required Banquet information and all administration procedures are in place, and monitor said procedures to ensure compliance to company standards.
Ensure all inquiries are handled in an efficient, courteous and professional manner resulting in accurate and prompt response to clients with 24-hour period.
Build and maintain positive internal and external relationships.
Attend trade functions and promotions as required for new business and networking opportunities.
Keep up to date with the competitive marketplace to implement strategies to ensure the hotel stays ahead of the local market.
Ensure accuracy of post event billings and develop relationships to drive re-contracting of business.
Conduct pre and post-event follow up calls to gather feedback and prospect for repeat bookings.
Represent Stamford Plaza Brisbane in a professional manner and ensure its high standards and professional reputation are upheld.

Please refer the Job description for details