Configuration Engineer

at  Motorola Solutions

COMPANY OVERVIEW

At Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

BASIC REQUIREMENTS

The engineer should be a competent individual with a passion for technology. An analytical mindset will be essential for effective troubleshooting and improving the network’s functions and successful fault management in a logical and methodical manner. Should have a mix of excellent attention to detail and accuracy, high level of IT literacy and the ability to pick up technical jargon quickly.

KNOWLEDGE, TECHNICAL SKILLS & EXPERIENCE REQUIRED:

• Background in Configuration Control or Technical Data Management and/or HND/HNC in an engineering discipline.
• ITIL processes (Incident, Request and Change management) CMDB.
• Demonstrable experience of using a Service Management tool (Remedy / ServiceNow).
• Good IT skills, intermediate Excel user, with experience of database technologies and experience using G Suite applications.

TRAVEL REQUIREMENTS

10-25%

PLEASE NOTE, THIS ROLE IS LOCATED IN EITHER OUR RUGBY OR HEMEL HEMPSTEAD OFFICE.

• Ensuring the integrity and alignment of configuration data within the Network and federated CMS.
• Ensure all data applied to the provisioning systems is to agreed quality standards and is submitted within agreed timeframes/SLA’s whilst minimising the risk of service disruption live public safety organisations.
• Provide configuration support to key stakeholders and projects.
• Routine Audit and Validate activities.
• Provide 1st, 2nd and 3rd line support ta range of technologies to resolve issues.
• Maintaining internal user guides and process documentation to maintain ISO20K status.