LET’S TALK ABOUT YOUR CAPABILITY AND EXPERIENCE

• Presentations skills: able to articulate technical and business value/outcomes to varying audiences.
• Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting.
• Sound understanding of the ITIL framework with practical experience of operating ITIL aligned SACM process/procedures.
• Ability to provide training and guidance to resolution teams.
• Ability to operate, lead and direct as a SACM, audit and analyse Asset and Configuration information to maintain currency and provided forward planning reporting.
• Extensive ITSM experience with demonstrated experience managing the successful operation of ITIL SACM process within large and complex IT environments.
• A strong service management attitude, with commitment to quality standards and continuous improvement
• Comprehensive understanding of service delivery technologies and the application of these technologies relevant to IT Service Management
• Ideally, a minimum of ITIL Foundation certificate
• 18-24 months experience in a similar role.
• Understanding of issues associated with service delivery management, SLA management, Risk Management and outsourced service delivery and associated activities

CAPGEMINI AUSTRALIA HAS DEVELOPED AND MANAGES, PROCESS ORIENTATED MANAGEMENT SYSTEMS COMPLIANT TO THE REQUIREMENTS OF ISO9001, ISO27001 AND ISO14001. WE ARE COMMITTED TO DELIVERING SECURE SOLUTIONS AND SERVICES THROUGH STATE-OF-THE-ART PROCESSES AND CONTINUAL IMPROVEMENT FRAMEWORKS IN LINE WITH INDUSTRY BEST PRACTICES AS WELL AS CONTRACTUAL, STATUTORY, AND REGULATORY REQUIREMENTS.

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LET’S TALK ABOUT THE ROLE AND RESPONSIBILITIES

• Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes.
• Experience of developing and applying ITSM processes and supporting them as a process practitioner
• 18-24 months experience in a Service Asset and Configuration Management role, with experience in the following areas:
• Asset Lifecycle Management
• Integration/Audit controls
• Software Licence Management
• Procurement and Stores Management