Connect User Experience Analyst & Translator

at  Home Hardware Stores Limited

We have a fantastic opportunity to join our Connect team as a Connect User Experience Analyst & Translator. Reporting to the Manager, Connect, you will provide user support for Home’s intranet (Connect) and back-up for the learning management system and Home Hardware’s email program. You will also provide back-up translation assistance to the Communications team.
If you have expertise in implementing and maintaining user support standards along with exceptional French translation skills, we would love to hear from you!

• Implement and maintain user support standards including tracking and statistical analysis.
• Provide first tier Connect phone and email user support in both English and French, ensuring all users are effectively assisted in a timely manner, including acting as a liaison with the Retail Applications Helpline.
• Provide second tier user support for the Home Hardware email program.
• Be responsible for logging, tracking, and providing analytics for all user queries.
• Create and maintain user accounts in accordance with Home’s standards.
• Assist with on-going work related to user administration including account set-up, deletion, and permissions, as well as promotions, training, and support of in-store account management.
• Ensure Connect French content is up to date, accurate, and relevant.
• Assist with testing software new features, improvements, and bug fixes.
• Provide English to French translation of short content for internal projects and French adaptation (voiceover) of video and webinar assets.
• Provide translation for urgent, last-minute projects to compliment the services offered by external partners.
• Review and edit French material to ensure accuracy and consistency.
• Provide informal French interpretation when required.