Connections Advisor

at  Currys

CONNECTIONS ADVISOR

Currys Business, Poole (5323) / 6th Floor, Merck House, Seldown Lane, Poole, Dorset, BH15 1TW / Hybrid - you’ll be required to go to the office 2-3 times per week
12 month Fixed Term Contract
Full Time
Grade 1
Hours - 40 per week. Monday-Friday 9am-6pm/8am-5pm
Salary - £23,920 per annum
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
We have an opportunity to join the Specialist Business Centre in Poole as a Connections Advisor on a 12 month Fixed Term Contract.
As a Connections Advisor, you’ll work alongside experienced colleagues to ensure all telephony connection requests are completed accurately, while providing an industry leading customer experience.
This is a fast-paced role, where you’ll need to work accurately and quickly to meet your team and individual targets. But don’t worry, as well as your initial training period, you’ll be joining an established team so there will be people that can offer help and support.

As part of this role you’ll be responsible for:

• Ensuring the completion and timeliness of all activities according to monthly schedule
• Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately within agreed timescales
• Taking an active role in ensuring our partner’s and customer’s requests meet the criteria of the networks
• Taking individual responsibility for keeping up to date with all network changes and Currys promotions and propositions

You will need:

• Experience of working to tight deadlines
• Attention to detail
• Strong administration skills
• Good working knowledge of Microsoft Office, specifically Excel
• Flexible approach to work

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• Hybrid working

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented team and unbox your passion at the UK’s best-known retailer in tech

• Ensuring the completion and timeliness of all activities according to monthly schedule
• Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately within agreed timescales
• Taking an active role in ensuring our partner’s and customer’s requests meet the criteria of the networks
• Taking individual responsibility for keeping up to date with all network changes and Currys promotions and proposition