Consent Team Lead

at  EXPERIAN

COMPANY DESCRIPTION

Ready to make a difference? Experian has evolved into a global tech company and leader in data and analytics. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We’re a constituent of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian

ROLE SUMMARY

This is a team lead role, where you will manage a team of operational executives who are responsible for auditing consent forms which are required for purchase of credit reports. You will be responsible for the adherence to the stipulated turnaround times required for each client segment and you will be responsible for initiating process and system changes to improve efficiency and streamline workflows.

WHAT YOU’LL BE DOING:

• Ensure that the team meets their target for turnaround time while adhering to the SOPs for audit checking on client orders.
• Deploy effective follow-up strategy and execution with clients in collaboration with Sales/Account management
• Maintain hygienic documentation and MIS tracking practices and weekly reporting to senior stakeholders
• Drive operational excellence by implementing process and system automation/improvements as the business grows.
• Ensure successful closure of internal/external audits