Construction Service Manager

at  KDC Construction

The Service Manager is responsible for delivering service and sales to their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs the customer gives. The part is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific Key Performance Indicators (“KPIs”’s) are met.
KDC is a leader in the construction and service maintenance industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally.

EDUCATION, EXPERIENCE, AND SKILLS

• High school diploma or equivalent.
• Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.
• Ability to interpret architectural plans and specifications.
• Positive customer focus, always considering the impact on our customer and their customers.
• Ability to interact with a diverse customer roster.
• Carefully considers cost/benefits.
• Strong written and verbal communication skills.
• Demonstrates attention to detail, creative problem-solving, and analytical skills.
• Able to deal with frequent change, delays, or unexpected events and communicate accordingly.
• Supports the organization’s goals and values.
• Look for ways to improve and promote quality.
• Follow all Company and customer policies and procedures.
• Must have a flexible schedule and work some nights and weekends, as needed.
• Possess the vehicle and tools required to perform job functions.
• Proficient with computers and familiar with Microsoft Software Suite.
• Must possess or obtain an appropriate state driver’s license before employment and a clean driving record and reliable transportation.

KDC offers a competitive salary/hourly range $70,000 to $101,000 per year - while considering the candidate’s experience and a comprehensive benefits package for full-time employees:

• Medical insurance
• Dental HMO and PPO insurance
• Vision insurance
• Life/AD&D insurance
• Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
• 401(k) retirement plan
• Vacation and Sick Time
• Holidays

Please refer the Job description for details