Consultant, Customer Strategy & Transformation

at  Capgemini

THE FOCUS OF YOUR ROLE

Our Customer Strategy & Transformation practice helps clients, across various industries, generate growth by becoming a customer focused, data-driven organisation. We focus on supporting our clients across all areas of service, sales, and marketing transformation. We work across the full spectrum of strategy, operating model design, solution development and technology implementation.

As a consultant and a crucial member of our multidisciplinary team, you will:

• Engage directly with organisational leaders on their customer / digital challenges; helping clients rethink the impact of digital on their business and accelerate their transformation efforts.
• Define the ‘case for change’ by framing a client’s issues, conducting assessments to identify vulnerabilities, challenges, and opportunities.
• Employ quantitative analysis to help our clients identify priority segments, assess customer journeys, define value propositions and articulate the recommendations in a clear and compelling manor.
• Lead the development of financial business cases for investment; including strategic shaping, top downsizing of benefits, prioritisation and decision making based on evaluation metrics.
• Define how to deliver on the transformation using agile/scaled agile and product management practices.
• Assess the ways digital and technology innovation impacts business models and harness them to create new routes to growth, for example, the impact of Generative AI.
• Build and maintain relationships with key client stakeholders to deliver impactful and meaningful change.
• Collaborating with Capgemini Invent leadership on new go-to-market propositions and business development initiatives to support the ongoing growth and development of our business.