Consultant, Data Modeler/Production Application Support Analyst

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing
You’ll be joining CIBC’s Enterprise technology - Global Operations Work Bench, Line of Business. You’ll be primarily responsible to act as a database expert/SME/Data Modeler for providing investigation and second/third level support on client issues, technical issues, system/web site outages and questions from all internal and external application by maintaining, prioritization and addressing to respective CIBC technology groups and vendors. Additional responsibilities include supporting applications by addressing business/stakeholder queries, Deployments and Drive the Incidents. You’ll be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Production/Application support - Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and Contact Centre requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction.
• Data Modeler - Understanding/Supporting Developers by adhering to CIBC standards, Review/Prepare Deployment packages related to Database, Maintaining Data models on In-House developed applications, Assist development and QA teams with database related queries, syntax, troubleshooting, standards, tuning. cross train and support offshore and new team members with processes, tools and standards used to prepare and package SQL related to upcoming releases.
• Partnership - Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and legislation changes. Promote and support the concepts, products, and services of the Channel Support area.
• Projects delivery - Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy); develop and maintain productive relationships with Technology, QA, Project team and others. Research, evaluate and support the development and implementation of new and/or revised policies, procedures, and standards. Investigate, research, and provide recommendations on issues and system outages.

Who you are

• You can demonstrate experience in: internal applications, you have working knowledge of Retail products/services, structure and operations sufficient to apply and adopt standard practice and processes for generally-related operational activities.
• Having an advanced knowledge of Oracle RDBS 19c and higher, Understanding of Oracle DBA principles and best practices, Working knowledge of database and SQL query tuning, Understanding of Weblogic, Informatica, Autosys, Azure and Integration points, Hands on experience with unix/linux commands and shell scripting. Ability to write/Debug Oracle DB objects such as procedures, packages triggers, DBLinks etc.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location
Toronto-81 Bay, 28th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Application Production Support, Brokerage Services, Business Requirements, Identifying Opportunities, Impact Analysis, Implementation Planning, IT Operations Support, Oracle Database, Oracle Database Administration (DBA), Oracle Database Architecture, Oracle WebLogic, Oracle WebLogic Suite, PL/SQL (Programming Language), Structured Query Language (SQL), Technical Knowledge, Toad (Software), Work Collaborativel

Please refer the Job description for details