Consultant - Digital Consent and Privacy (Technical Product Owner)

at  CIBC

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
CIBC.com
What you’ll be doing

As the Consultant of Digital Consent and Privacy on our Digital Analytics & Integration team, you will play a pivotal technical Digital Product role in ensuring our bank’s digital assets maintain the highest standards of data privacy and consent to Federal and Provincial Laws and Bills. Your responsibilities will include:

• Digital Privacy and Consent : Overseeing the bank’s adherence to data privacy and consent regulations and best practices across digital properties, including Bill 64, GDPR, CCPA, and other relevant legislation. Implementing, maintaining and monitoring technical solutions and platforms to meet the rigorous data privacy practices and ongoing governance for all trackable technologies including cookies, pixels, etc.
• Stakeholder Management: Develop and enhance ongoing partnerships with enterprise programs, Privacy, Legal, Risk management and Technical teams to manage ongoing changes while overseeing the joint day-to-day implementation, maintenance and monitoring processes, investigations, etc.
• Team Building: Build with the team of analysts and consultants, providing deliverables, and taking on learning and growth opportunities. Fostering a culture of collaboration and data-driven decision-making.
• Tools, Technology & Vendors: Working alongside the Enterprise teams to support solutions for ongoing privacy and consent requirements fostering a Privacy by Default culture across all existing journeys and processes. Staying updated on industry trends and innovations, and own ongoing relationships with vendors and partners on related digital privacy solution matters.
• Continuous Improvement: Identifying ongoing opportunities for platform improvements and optimization in addressing Digital Privacy and Client Consent requirements, ongoing monitoring and controls, joint gating processes, etc. Anticipate upcoming regulatory changes and develop action plans to help the organization proactively adapt to these changes and stay current.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Stakeholder Management- Demonstrating collaboration and working with Technical, External Vendors, Privacy, Legal, Risk, and Enterprise Programs.
• Continuous Improvement- Effectively solution for Privacy requirements to actionable business and digital platforms and actions.
• Technology Knowledge- Staying current with technology and tracking trends related to digital consent and data privacy.
• Team Collaboration- Collaborating with cross-functional teams to achieve digital and compliance objectives. Leading and inspiring a high-performing team.
• Data Privacy- Upholding the bank’s commitment to data privacy and compliance. Promoting and solutioning for a ‘Privacy by Default’ Digital culture.

Who you are

• You can demonstrate experience in:
• Consent Management Platform (e.g. OneTrust), Client Preference Centre for Marketing and Services, Agile Project Management, Digital and Marketing platforms and technologies, Financial Industry and/or Wealth knowledge. Bill 64 (Law 25), Bill 96, GDPR, CCPA, AdChoices, and other relevant Privacy requirements. Working knowledge of: Tracking Technologies, Cookies, Pixels, etc.
• Experience leading and formalizing appropriate KPIs and a measurement strategy for standardization, implementation and reporting.
• Knowledge in tag management and JavaScript coding and debugging. Experience with designing Digital Analytics solutions for Singe Page Application Frameworks and Mobile App would be an asset.
• Familiarity with automated QA and testing of tagging and validation techniques, and exposure to tools such as ObservePoint.
• Leading the communication of actionable insights and trends through Adobe or Google Analytics reports and dashboards.
• Lead and manage the set up of self-serve platforms and processes for various stakeholders to access data and insights.
• Developing a standardized reporting approach using templates, Google Data Studio, etc. based on standardized metrics and implementation.
• Integrating data from various backend data sources, such as CRMs, to build a complete omni-channel customer journey and extrapolating insights, trends and anomalies.
• Experience in Google or Adobe Launch Tag Manager, Google Analytics, DMP integrations, personalization integrations, Adobe or Google SDKs, Adobe Marketing Cloud, Google Marketing Platform, and Google Analytics integrations, SPA frameworks, native and hybrid mobile apps.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
• You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location
Toronto-81 Bay, 18th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Analytical Thinking, Business Operations, Client Facing, Operations Management, Process Improvements, Research Analysi

• Digital Privacy and Consent : Overseeing the bank’s adherence to data privacy and consent regulations and best practices across digital properties, including Bill 64, GDPR, CCPA, and other relevant legislation. Implementing, maintaining and monitoring technical solutions and platforms to meet the rigorous data privacy practices and ongoing governance for all trackable technologies including cookies, pixels, etc.
• Stakeholder Management: Develop and enhance ongoing partnerships with enterprise programs, Privacy, Legal, Risk management and Technical teams to manage ongoing changes while overseeing the joint day-to-day implementation, maintenance and monitoring processes, investigations, etc.
• Team Building: Build with the team of analysts and consultants, providing deliverables, and taking on learning and growth opportunities. Fostering a culture of collaboration and data-driven decision-making.
• Tools, Technology & Vendors: Working alongside the Enterprise teams to support solutions for ongoing privacy and consent requirements fostering a Privacy by Default culture across all existing journeys and processes. Staying updated on industry trends and innovations, and own ongoing relationships with vendors and partners on related digital privacy solution matters.
• Continuous Improvement: Identifying ongoing opportunities for platform improvements and optimization in addressing Digital Privacy and Client Consent requirements, ongoing monitoring and controls, joint gating processes, etc. Anticipate upcoming regulatory changes and develop action plans to help the organization proactively adapt to these changes and stay current