Consultant - Digital Workplace (L3)

at  SoftwareONE

Job Function: Software & Cloud Services The role:

Professional Services:

• Collaborating with the wider team to drive initiatives and client projects forward.
• Participating in pre-sale activities to gather client requirements and propose tailored solutions.
• Assisting in the creation of client project proposals.
• Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:
• OneDrive and SharePoint
• Exchange Online
• Identity and Security
• Microsoft Endpoint Manager
• Mailbox Migration O365
• Infrastructure Integration
• Enterprise Mobility Assessment
• MS Teams Rollout
• Security Mobility Management
• Backups (preferably Mettalic)
• Evaluating existing on-premises and/or cloud-based solutions to map out future directions.
• Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.
• Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments.
• Taking the lead on exciting client projects and coordinating teams to achieve project milestones.
• Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.
• Comfortable engaging in consulting scenarios, both with clients and internally.
• Ability to contribute expertise and insights during pre-sales activities.

Support Services:

• Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.
• ⁠variety of Exchange Online and/or current Outlook, SharePoint, Teams
• Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps
• Good knowledge of M365 Security & Compliance Features and Authentication protocols.
• Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Solid experience supporting M365 applications.
• Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.

What we need to see from you:

• At least 4 years of prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.
• Minimum 5 years’ experience with endpoint solutions (Intune)
• Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.
• Familiarity with PKI (Public Key Infrastructure) and certificate management.
• Fundamental grasp of enterprise network architectures and security principles.
• Proficient in troubleshooting and resolving issues related to Microsoft technologies.
• Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.
• Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.
• Ability to document high-level solution designs and create detailed as-built and as-configured documentation.
• Previous involvement in migrations of critical workloads (e.g., email, files, applications) to cloud-based platforms.
• Microsoft and/or relevant vendor certifications.

Support Services:

• Experience and desire to work in a multicultural team and environment.
• Strong problem-solving skills and ability to troubleshoot technical issues.
• Good oral and written communication skills in the desired language(s).
• Drive customer communication during critical events
• ⁠Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740
• Have an ITIL V4 Foundation or higher certification.
• ⁠More than 4 years relevant experience in a customer/end user facing technology support function.
• Minimum of 3-4 years of experience in designing and building M365 solutions.
• Bachelor’s degree in computer science, Information Technology, or related field preferred.
• Solid understanding of cloud computing concepts, architectures, and best practices.

Why SoftwareOne?:
Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.

Please refer the Job description for details