Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.
The Enablement team aims to be the strategic partner of the Trust & Safety (T&S) team, driving collaboration, optimisation, and synergy for the T&S global functioning, whereas other T&S functions fight at the frontline for content integrity and community safety. We facilitate the application of smooth cross-functional/cross-region/cross-culture corporations, support and training. We drive change initiatives for leadership within the organization so that they fight with maximum efficiency and sustainability.
As our international organization expands rapidly and becomes more complex, the Enablement team identifies strategic priorities, opportunities, pain points, provides insights and revolutionary solutions; so that we build better efficiency and consistency into the organization and promote global synergy under localized decision making.

Responsibilities

• Analyze community ecosystems and external perceptions with global perspectives, collect and analyze industry/survey data, user data and proprietary data to test, support and improve decision-making in global safety operations;
• Deep dive into the trust & safety industry landscape, conduct quantitative and qualitative analysis that lead to action-items for the team to be industry-leading;
• Identify emerging trends within the trust & safety industry and pioneer in driving changes to make our organization future-ready; design long term strategic roadmap and define northstar metrics to track performance and set directions;
• Be the strategic partner of key ByteDance and TikTok leaders, support them on critical initiatives; maintain strong partnership with key business functions, facilitate efficient and effective cross-department and cross-country communication and collaboration;
• Consistently run methodology updates and knowledge base enrichment, and aid in the empowerment of the team.

Qualifications

Minimum Qualifications

• Minimum 7-10 years of experience in content strategy, safety strategy or consulting, or equivalent experience in high-growth organization; experience in strategy planning, management consulting for toC internet products/services is a plus;
• Sensitive to issues regarding content ecosystem and can see the big-picture; interest in short-form video/social products, capable and willing to learn about the development potentials as well as bottlenecks of product and operation;
• Analytical skills enabling to leverage data to identify challenges and solutions;
• Self-driven team player with a strong sense of ownership, good project management skills; able to adapt to flexible working hours;
• Excellent communicator, with a curiosity for cultural nuances;
• Passion for a career in a tech firm with product lines in UGC content, entertainment and social media.

Preferred Qualifications

• Strategy and insights team

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee’s journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-Onsit

• Analyze community ecosystems and external perceptions with global perspectives, collect and analyze industry/survey data, user data and proprietary data to test, support and improve decision-making in global safety operations;
• Deep dive into the trust & safety industry landscape, conduct quantitative and qualitative analysis that lead to action-items for the team to be industry-leading;
• Identify emerging trends within the trust & safety industry and pioneer in driving changes to make our organization future-ready; design long term strategic roadmap and define northstar metrics to track performance and set directions;
• Be the strategic partner of key ByteDance and TikTok leaders, support them on critical initiatives; maintain strong partnership with key business functions, facilitate efficient and effective cross-department and cross-country communication and collaboration;
• Consistently run methodology updates and knowledge base enrichment, and aid in the empowerment of the team