Consultant, Managed Security Services - Firewalls

at  CDW

Forsythe Technology is a CDW company. We share common values as a performance-driven, customer-focused culture. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers across the globe.

OTHER POSITION REQUIREMENTS:

• Demonstrated hands-on experience with Palo Alto and Cisco (ASA/Firepower) Firewalls
• Solid prioritization / time management skills
• Experience with direct system engineering or support involving hardware, software and services at an enterprise level for at least one product lines in the designated practice
• Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
• Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
• Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
• Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
• Demonstrated ability to communicate in clear, concise and crisp messages to a variety of audiences that instigate appropriate actions
• Proven ability to effectively present in a variety of formal and informal settings: one-on-one, small and large groups, using a variety of presentation methods to sustain the audiences’ engagement
• Demonstrated ability to manage time to focus on priorities and handle multiple tasks simultaneously
• Demonstrated ability to establish a collaborative approach to problem solving, ensuring that solutions generated by the team are tested and proven
• Demonstrated ability to mentor less experienced team members
• Demonstrated ability to work under minimal supervision, using latitude for independent judgment
• Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility
• Demonstrated ability to achieve high level of Customer Satisfaction on all engagements
• Demonstrated Word, Excel, Visio, PowerPoint and Outlook skills

WHO WE ARE:

CDW is a leading technology solutions provider to business, government, education and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

THIS ROLE WILL SUPPORT OUR MISSISSAUGA, ONTARIO AREA SECURITY OPERATIONS CENTRE. PREFERENCE WILL BE GIVEN TO APPLICANTS WITHIN THE GREATER TORONTO AREA (GTA).

For this role, we’re seeking an individual with a strong skills with Cisco (ASA, Firepower) and Palo Alto Next Generation firewalls.
The Consultant performs ongoing client support for complex technical performance issues and develops recommendations to ensure adherence to service level agreements (SLA), service level objectives (SLO) and customer service excellence. The Consultant is required to provide input on how to drive process improvements, gain efficiencies, and create opportunities for improved workflow and automation.

ESSENTIAL FUNCTIONS:

The position is part of a 7 day per week, 24 hour per day managed services operations. To provide the required coverage, the candidate must be willing to work other shifts including weekends, holidays, and overtime.
The above primary duties, responsibilities, and position requirements are not all inclusive.