Consultant, Practice Management Software & Strategic Partnerships

at  National Australia Bank

Consultant, Practice Management Software & Strategic Partnerships
Consul an , Prac ice Managemen Sof ware & S ra egic Par nerships
Job no: 790658
Business uni : Business and Priva e
Primary posi ion loca ion: 330 Collins S , Melbourne, VIC
Work ype: Permanen Full ime

Region: NSW- Sydney CBD, VIC- Melbourne CBD

• Join HICAPS, a NAB powered business
• Make a real con ribu ion o he Heal hcare indus ry. Wha we do really ma ers!
• A flexible hybrid workplace

Wha is HICAPS?
HICAPS is a heal h claims and paymen s solu ion ha offers pa ien s and heal hcare providers he convenience of on- he-spo claiming for Priva e Heal h Insurance benefi s for ancillary services, Medicare easyclaim, he processing of pre-approved rea men s by several Governmen insurers including ICWA , AC and Worksafe Vic oria. HICAPS has over 140k+ providers, 40k+ erminals, 100% PHI funds and several governmen schemes.
Abou he role:
HICAPS is on a grow h and ransforma ion journey which involves a high degree of people, produc , process and echnology change. he Consul an , Prac ice Managemen Sof ware (PMS) & S ra egic Par nerships will play an impor an role in enabling he realisa ion of he HICAPS and NAB Heal h s ra egy.
he purpose of he role is o acquire, manage and deepen rela ionships wi h new and exis ing PMS par ners and indus ry bodies on behalf of HICAPS. his role will work closely wi h NAB Heal h bankers o iden ify whole of bank oppor uni ies.
he role is accoun able for delivering he HICAPS Corpora e s ra egy including he end- o-end sales funnel managemen and performance. A key objec ive is o provide excep ional cus omer service by fulfilling cus omer sales reques s wi hin agreed service level s andards.
his role will also be responsible for building s rong rela ionships wi h Indus ry bodies o bring o life new oppor uni ies. he successful candida e may be required o ravel in ers a e o mee wi h cus omers and represen HICAPS a indus ry even s and conferences.

Role Responsibili ies:

• Iden ify new business and referral oppor uni ies & es ablish, develop and u ilise ne works of in ernal and ex ernal con ac s
• Produc Knowledge and Exper ise: Develop a comprehensive unders anding of our capabili ies, produc s and services, keeping abreas of indus ry rends & bes prac ices, o effec ively consul wi h cus omers and prospec s on how our solu ions can mee heir specific needs.
• Maximise he re urns genera ed from hese cus omers
• Manage Mas er Agreemen s, con rac ing and pricing
• Keep abreas of indus ry rends and issues and share relevan informa ion wi h s akeholders
• Represen HICAPS a Indus ry Even s and build s rong rela ionships wi h Associa ions, a endance a Exhibi ions & Conferences ( his involves in ers a e ravel)
• Develop complian sales ools, pi ch packs and processes and con ribu e o Marke ing campaigns
• Manage he NAB Heal h rela ionship and referral model and raise Banker awareness of HICAPS
• Deliver a rela ionship managemen plan ensuring mul i- level engagemen as appropria e
• Behave in accordance wi h NAB’s Code of Conduc and demons ra e he En erprise Behaviours in all cus omer, communi y and employee in erac ions.

Skills and Experience Required:

Experience

• Minimum 5+ years’ professional experience in a cus omer rela ionship managemen , accoun managemen , or sales role, preferably wi hin he heal hcare or echnology indus ry
• Knowledge and experience of Prac ice Managemen Sof ware in a heal hcare se ing or he heal h insurance indus ry advan ageous
• Proven rack record of high performance sales
• Unders anding of risk obliga ions and knowledge of KYC an advan age.

Essen ial capabili ies

• S rong sales, rela ionship managemen and cus omer service skills
• Excellen communica ion and presen a ion skills, wi h an abili y o effec ively convey complex concep s and engage diverse audiences - including C-sui e roles
• Experience working in cross-func ional eams and collabora ing wi h s akeholders a various levels.
• Problem solving, process and cri ical hinking skills
• Independen and goal-orien ed work e hic, adep a managing asks and ime effec ively.

O her capabili ies

• Good commercial acumen
• Demons ra ed abili y o build and main ain s rong rela ionships wi h cus omers, unders and heir needs, and provide effec ive solu ions
• Posi ive, Proac ive a i ude - be ready o con ribu e posi ively o our HICAPS & NAB cul ure

he successful candida e mus have a cus omer driven commercial approach o doing business wi h he aim of mee ing he needs of our cus omers whils maximising profi and increasing overall marke share for he company.
Join HICAPS a NAB powered business
If you hink his role is he righ fi for you, we invi e you o apply. If you require any reasonable adjus men s o he recrui men process or he role, please le he recrui men consul an know.
o be eligible o apply, you mus have Aus ralian or New Zealand ci izenship or Aus ralian permanen residency s a us.
A diverse and inclusive workplace works be er for everyone.
A HICAPS, we’re in en on building a cul ure we can all be proud of. One based on rus and respec . An uplif ing environmen where every single one of us feels apprecia ed and empowered o be our rue, au hen ic selves. A diverse and inclusive workplace where our differences are celebra ed, and our con ribu ions are valued. I ‘s a huge par of wha makes NAB such a special place o be.
More focus on you
We’re commi ed o delivering a posi ive experience for our colleagues and a workplace you can be proud of. We suppor our colleagues o balance heir careers and personal life hrough flexible working arrangemen s such as hybrid working and job sharing and compe i ive financial and lifes yle benefi s. We inves in our colleagues hrough world class developmen programs (Dis inc ive Leadership and Career Qualified in Banking), and empower you o learn, grow and pursue exci ing career oppor uni ies. For more informa ion, please click here.
Please no e candida e screening and in erviews may be conduc ed prior o he closing da e of he job adver . So ge your applica ion in!
Adver ised: 13 Oc 2023 6:00 AM AUS Eas ern Dayligh ime
Closing: 29 Feb 2024 11:55 PM AUS Eas ern Dayligh ime
Job ID 790658

• Iden ify new business and referral oppor uni ies & es ablish, develop and u ilise ne works of in ernal and ex ernal con ac s
• Produc Knowledge and Exper ise: Develop a comprehensive unders anding of our capabili ies, produc s and services, keeping abreas of indus ry rends & bes prac ices, o effec ively consul wi h cus omers and prospec s on how our solu ions can mee heir specific needs.
• Maximise he re urns genera ed from hese cus omers
• Manage Mas er Agreemen s, con rac ing and pricing
• Keep abreas of indus ry rends and issues and share relevan informa ion wi h s akeholders
• Represen HICAPS a Indus ry Even s and build s rong rela ionships wi h Associa ions, a endance a Exhibi ions & Conferences ( his involves in ers a e ravel)
• Develop complian sales ools, pi ch packs and processes and con ribu e o Marke ing campaigns
• Manage he NAB Heal h rela ionship and referral model and raise Banker awareness of HICAPS
• Deliver a rela ionship managemen plan ensuring mul i- level engagemen as appropria e
• Behave in accordance wi h NAB’s Code of Conduc and demons ra e he En erprise Behaviours in all cus omer, communi y and employee in erac ions