Consultant - Security Operations Analyst - Level 1 - Technology Consulting

at  EY

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• Monitor and respond to security alarms\alerts\incidents from the various SOC entry channels (Security tools, Tickets, Email and Phone)
• Deliver SOC services inline with operational procedures, quality standards and customer SLA’s to ensure targets are met or overachieved
• Follow ITIL practices regarding service request, incident, problem and change management
• Work assigned shifts and provide on-call coverage as per the 24x7 SOC roster
• Recommend enhancements to SOC service delivery framework