Consultant Service Desk with German (f/m/d)

at  MHP A Porsche Company

ENABLING YOU TO SHAPE A BETTER TOMORROW

• Code number: J000012585
• Entry level: Professionals
• Location: Cluj, Timisoara
• Organization: MHP - A Porsche Company

TasksTasksTasks

• Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email;
• Identifying and assessing customer`s needs;
• Supporting basic customer issues and requests related to IT systems and applications;
• Escalating service requests that cannot be scheduled within agreed service levels;
• Improving customer service, perception and satisfaction;
• Maintaining the knowledge base information;
• Training and assisting junior colleagues;

QualificationsQualificationsQualifications

• Proven experience in IT support;
• Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary;
• Problem-Solving Skills: Your ability to diagnose and resolve fundamental technical issues is most important. You will be the one to prioritize the most critical situations, making your role crucial in maintaining the system’s functionality. Customer-oriented and cool-tempered;
• Ability to work in a team and communicate effectively;
• Good understanding of IT concepts (i.e., email, AD, OS, Mobile devices, etc.);

Things to know before departure:

• Start: by arrangement - always on the 1st and 15th of the month;
• Working hours: full-time (40h); 27 vacation days;
• Employment contract: Unlimited;
• Line of work: Consulting;
• Language skills: Fluency in German and English;
• Other: a valid work permit;

At a GlanceAt a GlanceAt a Glance

TasksTasksTasks

• Serving as the first point of contact for customers seeking technical assistance over the phone, support portal or email;
• Identifying and assessing customer`s needs;
• Supporting basic customer issues and requests related to IT systems and applications;
• Escalating service requests that cannot be scheduled within agreed service levels;
• Improving customer service, perception and satisfaction;
• Maintaining the knowledge base information;
• Training and assisting junior colleagues

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We always welcome curiosity, creativity, and unconventional thinking patterns.
• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
• We’re here to co-create your ideal career growth plan tailored to your professional aspirations

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We always welcome curiosity, creativity, and unconventional thinking patterns.
• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
• We’re here to co-create your ideal career growth plan tailored to your professional aspirations