Consultant, Sr. Workforce Analyst
at CocaCola
Atlanta, GA 30313, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 22 Jul, 2024 | Not Specified | 28 Apr, 2024 | N/A | Coca Cola,Finance,Analytics,Time Management,Mathematics,Theme Parks,Communication Skills,Computer Literacy,Customer Service | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
The Consultant, Sr. Workforce Analyst provides contact volume forecasting, headcount planning, and project support for the Customer Contact Center. The Sr Workforce Analyst supports the WFM team as an administrator of the WFM system and leader of the team. In addition to their primary deliverables, the Sr Workforce Analyst ensures the team’s deliverables are on time and high quality.
QUALIFICATIONS & REQUIREMENTS
- Education Requirements: BS/BA degree in related discipline (Business, Finance or Mathematics) preferred
- Previous WFM experience preferred
- Previous forecasting experienced preferred
- Proven aptitude for math and analytics
- Strong communication skills
- Advanced Microsoft Excel skills
- Ability to multi-task and meet deadlines
- Ability to collaborate and influence others
- Excellent time management and organization skills
What We Can Do for You
- Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.
SKILLS:
Detail-Oriented; Refrigeration Systems; HVAC Systems; Customer Service; Computer Literacy; Equipment Installations; Troubleshooting; Oral Communications; Technical Suppor
Responsibilities:
- Create accurate contact center forecasts (short and long term)
- Maintain Workforce Management system (Genesys) with accurate call volume, average handle time, arrival patterns, staffing, shrinkage, etc.
- Maintain external models (Excel) with updated call volume, average handle time, shrinkage and other drivers.
- Conduct regular trend analysis for specific lines of business.
- Partner with forecasters and intraday analysts to ensure end-to-end planning and execution is aligned.
- Identify potential process improvements
- Facilitate regular forecast meetings with LOB partners.
- Assist with ad-hoc requests and general strategy development.
- Report and analyze current and historical staffing trends, make staffing recommendations.
- Align front-line shifts with workload projections.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
IT Software - Other
Finance
Graduate
Finance
Proficient
1
Atlanta, GA 30313, USA
