Consulting Systems Engineer

at  HCA Healthcare

INTRODUCTION

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Consulting Systems Engineer with HCA Healthcare you can be a part of an organization that is devoted to giving back!

NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Consulting Systems Engineer to help us reach our goals. Unlock your potential!

JOB SUMMARY

The Consulting Systems Engineer is responsible for the support and maintenance of assigned distributed systems applications (primarily Windows and Unix based). Enterprise server (OS/390) support is required, and training is provided where necessary. The candidate must be able to seamlessly move between computing platforms, and provide strong analytical and problem solving abilities on both the enterprise server and distributed systems platforms. This position provides client support in a remote setting utilizing approved remote access/administration tools, but may require travel to facilities as necessary. The Consulting Systems Engineer must possess the ability to work effectively on multiple concurrent projects. A demonstrated ability to utilize the Microsoft Office suite is required.

SPECIAL QUALIFICATIONS

• Excellent communication skills – verbal and written
• Ability to communicate effectively to all levels of staff and senior management
• Thorough understanding of Microsoft Windows 2003/2008 Server
• Experience providing remote application and Windows Server support
• Experience working with report distribution systems (e.g., Open Text Vista Plus, Content Manager on Demand (CMOD) product line including the OnDemand and IBM Content Navigator (ICN) clients as well as related product offerings is preferred
• Strong knowledge of personal computer systems and Microsoft Office (or other similar productivity applications) is required
• Strong knowledge of web-based applications and architectures (e.g., IIS, WebSphere) is preferred

This person will be responsible for the client/server applications of the IT&S Imaging/Report Services team.

Responsibilities include:

• Provide support for Open Text VPOM and Vista Plus output management server based products
• Strong ability to diagnose and troubleshoot infrastructure (network, security, server, etc.) issues and coordinate resources required for resolution
• Able to assume full ownership and responsibility of incidents and issues through final resolution
• Ability to interpret functional design of products, including written definition and work flow processes
• Perform quality assurance and functional testing of software products and documentation and/or assist quality assurance analysts
• Work with technical writers to produce user documentation
• Assist in the development of curriculum and training materials
• Assist with and/or conduct training sessions as required
• Provide Level 2 & 3 customer support
• Provide after-hours on-call support
• Light application development and/or scripting responsibilities as required
• Able to resolve simple and moderate on-call issues without assistance
• Able to establish and meet target dates
• Participate in project and new initiative meetings as necessary. Represent the Report Services team, making recommendations and decisions on behalf of the team. Actively participates in meetings.
• Lead development and implementation/deployment projects involving multiple departments
• Able to build strong relationships within and outside department, including business owners
• Understands all supported applications and related interfaces
• Provide innovative solutions in support of process improvements, as well as the development and deployment of application systems
• Expected to multitask effectively
• Participate in project plan development

College graduate preferred
Qualified candidates must have 3-7 years of relevant work experience required