Consulting Technical Publications Analyst

at  HCA Healthcare

INTRODUCTION

Do you have the career opportunities as a Consulting Technical Publications Analyst you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare which is part of the nation’s leading provider of healthcare services, HCA Healthcare.

JOB SUMMARY AND QUALIFICATIONS

The Consulting Technical Publications Analyst consults and collaborates with business partners and product owners on behalf of IT Learning CoE to assess documentation needs and develop a strategy, which provides the foundation for the overall design, development, and delivery of online help, portal sites, job aids, and other procedural content.

EDUCATION

Bachelor’s Degree in Technical Writing, Communication or Education - Required

EXPERIENCE

7 or more years of experience in Technical Writing, Communication, Business Analysis – Preferred
Or equivalent combination of education and/or experience

OTHER SKILLS & ABILITIES

Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients - Required
Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect - Required
Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA Healthcare - Required
Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA Healthcare – Required
Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results - Required
Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors - Required
Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement - Preferred
Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA Healthcare by challenging others to excel and hold themselves and others accountable for achieving results - Preferred
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
“Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Technical Publications Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

The Consulting Technical Publications Analyst is a communication and information expert, and possesses excellent knowledge in technical writing, editing, and publication, and also specializes in the design, development, and publication of system documentation, online help, and development of training deliverables, including knowledge of the subject matter, online publication methodologies, and the usability and consumption of the information. The candidate should have knowledge of search trends, use of metadata to improve searchability, and will act as the customer advocate to HCA Healthcare end users.
Specific competencies include design and development of electronic systems documentation, integrated online help systems, and electronic simulations and demonstrations. The Consulting level position is required to work with business partners to understand the audience and need, in order to develop an integrated learning solution for the customer. The Consulting level position is also relied upon to mentor senior and intermediate level staff in all areas of the Learning CoE business.

Duties may also include collaborating with peers in any combination of the following:

• Consult with business owners to determine best solution to fit targets for time, quality and requirements fulfillment. Solution planning should be comprehensive, representing fulfillment of complete learner needs even if development plan/timeline is incremental.
• Define informational and instructional design of learning solutions deliverables, based on audience.
• Write, edit, and electronically publish online help, job aids, and procedural content.
• Collaborate with training staff in development of the learning package, and software development concepts.
• Mentor across all Learning CoE positions on departmental and enterprise organizations, initiatives and process.
• Lead and participate in process improvement and other intradepartmental teams within Learning CoE.