Consumer Care Representative (M/F/D)

at  Dorel Juvenile Group

ABOUT US

Dorel Juvenile is the world’s leading juvenile products company. Our products are available in more than 100 countries. We help families live carefree lives by providing them with juvenile products that rank highest in consumer reviews. That’s what sets our products apart; durable, helpful, and caring.

YOUR MISSION

As a Consumer Care, you will serve as the primary point of contact for consumers seeking assistance with our products and services. You will be responsible for addressing consumer inquiries, resolving issues, and ensuring a positive customer experience at every interaction.

• Respond promptly to consumer inquiries via phone, email, chat, or social media channels, providing accurate, helpful and customized assistance;
• Listen attentively to consumer concerns, empathize with their needs, and strive to resolve issues to their satisfaction;
• Provide product information, usage instructions, and troubleshooting guidance to consumers, ensuring they have a positive experience with our products;
• You monitor the back order file of customers, you inform them about new products, delivery times, products/price changes and do everything in your power to encourage sales;
• Document consumer interactions, complaints, and resolutions accurately in the customer relationship management (CRM) system for tracking and reporting purposes;
• Stay informed about our products, policies, and procedures, participating in ongoing training and development opportunities to enhance product knowledge and customer service skills.