Consumer Experience and Learning Project Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Participates in the identification, design, development and implementation of assigned projects. Assigned projects may be general or systems related in nature. Interfaces with internal and external resources to ensure successful and timely completion in accordance with user needs. Participates in training users and evaluating the project. Manages performance of the project team and evaluates overall team performance.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience
• Eight to ten years of experience in project management activities

Preferred Skills/Experience

• Business transformer with strong interpersonal skills to work effectively across teams and influence decision makers
• Enterprise launch readiness experience highly desired
• Strong experience in video and multi-media production, including Adobe After Effects, Camtasia, Marvel, LemonadeLXP and similar
• Experience leading change in an Agile environment preferred
• Solid understanding of front-line bank process, structure and support resources with proven ability to drive execution and change into multiple channels
• Strong understanding of digital capabilities for consumer and small business, and how they benefit clients
• Excellent track record of tactical planning, piloting and implementation, with a demonstrated understanding of how customer activity flows through to key business performance indicators
• Ability to analyze frontline and client behavior
• Demonstrated ability to identify opportunities and build a case for taking action
• Excellent verbal, written and presentation skills – Excel and PowerPoint skills required
• Understanding of banking risk in today’s environment

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la