Consumer Experience Specialist

at  AdventHealth Georgia

ALL THE BENEFITS AND PERKS YOU NEED FOR YOU AND YOUR FAMILY:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

EDUCATION AND EXPERIENCE REQUIRED:

• High-school diploma or equivalent
• 1 year of experience in a call center OR 2 years’ prior experience in a customer service environment

EDUCATION AND EXPERIENCE PREFERRED:

• Two years of experience in a healthcare setting focused on patient care
• Associate’s degree
  This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.
  Category: Marketing & Communications
  Organization: AdventHealth Georgia
  Schedule: Full-time
  Shift: 1 - Day
  Req ID: 24019219
  We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

THE ROLE YOU’LL CONTRIBUTE:

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Specialist reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The community you’ll be caring for: AdventHealth Gordon

• Four seasons of outdoor activities, including whitewater, hiking, camping
• Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family”
• Affordable land and homes
• Outstanding qualify of life
• Strong cultural community
• Access to excellent public and private K-12 education
• Convenient location between two large metropolitan areas: Atlanta and Chattanoog