Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.
JOB TITLE: Technical Product Developer, Consumer Validation – FULL TIME
REPORTS TO: Lead Analyst, Consumer Insights
Our mission to positively impact people’s lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. As we continue to evolve, we are hiring for Senior Analyst, Consumer Insights.

DESIRED SKILLS

• A minimum of a Bachelor’s degree
• 4 or more years of relevant experience agile software development, connected devices, and customer insights
• Expertise with primary user research methods
• Experience with remote user research methods, both moderated and unmoderated
• Proficiency with JIRA
• Capable to analyzing and delivering consumer research reports that clear, concise and actionable
• Ability to unpack, breakdown, and process feature and software and hardware design challenges of varying magnitudes and complexity
• Looks to personal development by continuing their education and training
• Demonstrated success uncovering and solving challenging customer issues in a dynamic business setting
• Proven ability of delivering high quality results and recommendations in a challenging environment
• Willingness to ask tough business questions and challenge the status quo while being comfortable with complexity and ambiguity
• Well-developed project management skills and ability to prioritize, manage multiple projects simultaneously, and organize effectively in a fast-paced environment
• Ensures deadlines are met and proactively communicates roadblocks when they are at risk
• Proven ability to build relationships with multi-functional team
• Excellent interpersonal and communication skills, both written (presentations/emails) and personal interactions
• Ability to work both independently and collaboratively to complete tasks and identify solutions
  

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At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT”

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SharkNinja’s Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.co

Key Responsibilities

• Subject matter expert in building rapid testing protocols for in service of multiple software workstreams (Firmware, Software, App); shows creativity and independence of thought leadership designing validation plans that advance insights across multiple programs; knows when to augment plans for maximum impact and likewise, flag risks with builds intended for CI testing; mentors and coaches other teams on what’s needed to bring a robust plan to life and highlights key risks/opportunities
• Goes beyond JIRA proficiency and owns the CI Input Tracker process; leverages strong communication and in depth historical product knowledge to elevate the VOC and prioritize critical user needs and issues; aligns with team with a strong POV to advise which builds are truly ready for CI testing; builds trust and helps hold teams accountable to delivering and validating solutions; consults for other teams to replicate best in class RACI/processes
• Facilitates a forum for discussion amongst cross functional teams to drive collaborative problem solving
• Uses a data backed approach and consistently demonstrates best-in-class analysis and reporting; summaries elevate key insights, not just the list of issues, but focuses on the “so what” to best impact NPD process and drive incremental change; synthesizes insights across multiple large scale longitudinal studies to communicate the status of progress over time and real world consumer impact;
• Adept at translating the technical learnings to the real world impact (in the VOC) Seen as a trusted leader and expert by cross-functional partners; serves as the “glue” to help unify discussions in service of the consumer; drives meaningful discussions and actions using insights to develop hypothesis, spark ideas, and develop further learning plans.
• Expertise and autonomy in synthesizing research, CI POV, and recommending actions to cross-functional leaders and executives, of what needs to be true to meet vs exceed consumer expectations
• Marries technical issues with consumer sentiment to provide a holistic view of product fidelity
• Does not simply follow a checklist, but ensures asset readiness by highlighting gaps in the process before launching tests to ensure builds are truly testable and worthy of our consumers; acts with autonomy to constructively ’negotiate’ and ‘reason’ for better builds when appropriate
• On call on weekends when critical validation is needed; aptly troubleshoots, or directs testers to other expert team members to maintain speed and effectiveness of testing
• Subject matter expert delivering insights, building research plans, maximizing the deployment of multiple builds for maximum impact, mentoring and coaching cross functional partners on how to execute QHUT/Angel testing and other large scale studies and what needs to be true to better serve our consumers; appropriately challenges and pushes cross functional team to deliver best work and proactively identifies and communicates programmatic risks with regard to 5 star satisfaction and SW/FW/App Build schedules
• Masters balancing multiple research initiatives across programs; capable of carrying projects between brands; always prioritizes tasks appropriately by evaluating business needs and driving action against risk, feasibility, etc.
• With little coaching communicates up and across to drive incremental change on programs and flag risks with the appropriate amount of information to drive productive conversations
• Consistently pulled in to help solve complex programs across business or consult on best practices for executing large volumes of internal research and triaging issues on other critical Shark and Ninja programs
• Seen as a leader by executives on programs to confidently deliver the CI POV through exec reviews, and cross functional planning session

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

• Lead us to be “RARELY SATISFIED”
• Make things better each day; “PROGRESS OVER PERFECTION”
• Use your knowledge of our consumer, understand that “DETAILS MAKE THE DIFFERENCE”
• Deliver something great; “WINNING IS A TEAM SPORT”
• Be clear and honest, “COMMUNICATING FOR IMPACT