Consumer Liaison and Quality Coordinator

at  The Mount Private Hospital

THE OPPORTUNITY

Our Quality & Risk team have an opportunity for an experienced Consumer Liaison and Quality Coordinator. Reporting to the Quality & Risk Manager, this position is accountable for end-to-end coordination of patient related feedback and complaints. Daily activities can include reviewing, investigating and responding to patient complaints and feedback.

• Permanent Full-Time
• Free parking – Perth CBD
• Supported by an onsite Quality & Risk Team and our national network

This role also recommends actions to support implementation of quality improvement initiatives, projects, and activities to maintain patient safety, accreditation standards, regulatory compliance and patient experience, in accordance with NSQHS and licensing standards.

• Assist with embedding quality improvement program and promote risk management
• Actively participate in all accreditation processes
• Participation in clinical data collection, collation and analysis
• Participate and coordinate case review investigations

ABOUT US

Located near King’s Park, Mount Private Hospital is Western Australia’s leading private provider of cardiology and cardiac surgery, supported through our Level 3 ICU. With 180 beds, we provide leading care to patients in cardiology, orthopaedics, neurosurgery and general surgery.
Mount Private Hospital is supported by a state executive team, our corporate services team and the Healthscope network.

Our Quality & Risk team have an opportunity for an experienced Consumer Liaison and Quality Coordinator. Reporting to the Quality & Risk Manager, this position is accountable for end-to-end coordination of patient related feedback and complaints. Daily activities can include reviewing, investigating and responding to patient complaints and feedback.

• Permanent Full-Time
• Free parking – Perth CBD
• Supported by an onsite Quality & Risk Team and our national networ

This role also recommends actions to support implementation of quality improvement initiatives, projects, and activities to maintain patient safety, accreditation standards, regulatory compliance and patient experience, in accordance with NSQHS and licensing standards.

• Assist with embedding quality improvement program and promote risk management
• Actively participate in all accreditation processes
• Participation in clinical data collection, collation and analysis
• Participate and coordinate case review investigation

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 39 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

• Flexibility to work across one or multiple hospitals across our network.
• Discounted health insurance
• Continuous professional development, education & support provided to encourage growt