Consumer Loan Servicing Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

We are currently seeking a Consumer Loan Servicing Specialist with our Optional Products team located in Oshkosh, WI. This Consumer Loan Servicing Specialist will performs a variety of clerical duties in conjunction with Optional Product Refunds. An ideal candidate will have excellent time management, communication skills, extremely detailed oriented.

Additional Duties:

• Monitor refunds to ensure state regulatory SLA requirements.
• Collaborate with multiple vendors to ensure accuracy and timeliness of data flow.
• Review and respond to emails from dealers/providers and other business lines.
• Reconcile weekly remittance received from Vendor.
• Identify and research anomalies while completing daily functions.
• Handles outbound calls to venders to obtain information needed.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Five or more years of related experience

PREFERRED SKILLS/EXPERIENCE

• Basic reading, writing, mathematical and calculator skills
• Effective verbal and written communication skills
• Proven customer service skills
• Ability to identify and resolve exceptions and to interpret data
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications including Excel

Additional Duties:

• Monitor refunds to ensure state regulatory SLA requirements.
• Collaborate with multiple vendors to ensure accuracy and timeliness of data flow.
• Review and respond to emails from dealers/providers and other business lines.
• Reconcile weekly remittance received from Vendor.
• Identify and research anomalies while completing daily functions.
• Handles outbound calls to venders to obtain information needed

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la