Contact Center Technology Specialist

at  Infosys

Infosys is seeking a Contact Center Specialist. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

REQUIRED QUALIFICATIONS:

Candidate must be located within commuting distance from Richardson, Texas in United States. This position may require travel in the US.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience

Preferred Qualifications:

• At least 4 years of development experience with good knowledge in Contact Center, IVR and Java/J2EE technologies.
• Knowledge and hands on experience on Google CCAI platform, Google Dialogflow, Conversational IVR.
• Experience in Groovy scripting, Camunda workflows, Jenkins, Git, CodeCloud.
• Good experience in API integrations.
• At least 2 years experiences working with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.
• Knowledge of Agile methodology.
• Excellent Analytical and Communication skills.
• Ability to work in team in diverse/ multiple stakeholder environment.
• Logical thinking and problem-solving skills along with an ability to collaborate.
• Good communication skills and stakeholder management skills
• Experience and desire to work in a Global delivery environment.

ABOUT US

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Please refer the Job description for details